• Delegated Authority

    Delegating access to Internet Banking

    As a business owner or account signatory, you can allow specified personnel to access your Business Internet Banking accounts. Delegate access allows you to set different levels of online access for each of your Internet Banking users depending on their role and your business requirements.

    When you register for Internet Banking you’ll be asked whether or not you are an account signatory on the business, this will then determine the access level you will apply for.

  • Account signatory
  • Non-account signatory
  • Changing your access level
  • When you no longer require access to Business Internet banking?

Account signatory

  • Account signatory

    An account signatory has full access, allowing them to manage your business account(s) online. Full access users can:

    • view current and historic statements, balances and transactions
    • make transfers and payments or amendments to future payments
    • create or make amendments to standing orders and cancel direct debits
    • register for text alerts
    • set up and amend bulk payments (up to 25 payments in one batch)
    • apply for a business loan, apply for and obtain an overdraft and apply for a savings account.

    Register as an account signatory

Non-account signatory

  • Non-account signatory

    If you aren’t an account signatory you will be given delegate user access – either full access or view-only access, as decided by the business when they authorise your application.

    • Full access – A delegate user with full access can perform similar actions to an account signatory user. However, they will be unable to apply for a business loan/overdraft or a savings account and they cannot make a bulk payment limit request.
    • View-only access – This option provides access to the business accounts held, enabling the user to see accounts, balances, recent transactions and historic statements, but not carry out any actions.

    Register for access

Changing your access level

  • How do I amend/remove an existing user?

    If you would like to amend an existing delegate user, or upgrade them to a Full Access user, you will need to complete a Mandate Variation request using the following steps:

    1. Open a Mandate Variation request
    2. Complete the “Amend Online for Business access for existing users” section on the “Changes to Individuals” page
    3. Generate and download the PDF form
    4. Print the form and collect the required signatures
    5. Return the form to the address stated on the form

    Please note: this form will be blocked on a mobile phone to ensure our customers can clearly read all the information. You can use a laptop, desktop or tablet with an up to date browser.

When you no longer require access to Business Internet banking?

  • If you would like to remove an existing user’s access, you will need to complete a Mandate Variation request using the following steps:

    1. Open a Mandate Variation request
    2. Complete the “Amend Online for Business access for existing users” section on the “Changes to Individuals” page
    3. Generate and download the PDF form
    4. Print the form and collect the required signatures
    5. Return the form to the address stated on the form

    Please note: this form will be blocked on a mobile phone to ensure our customers can clearly read all the information. You can use a laptop, desktop or tablet with an up to date browser.

  • † Open from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday. We are closed on Bank Holidays.
  • Useful Contact Numbers †

    Phone_Negative dark blue

    Registering for Business Internet Banking?
    Please call 0345 606 0286

    Internet Banking Helpdesk
    0345 300 2924                UK
    +44 (0)131 339 8620       Overseas

    Commercial Banking Online Helpdesk
    0808 202 1390                  UK
    +44 (0) 1264 839 415      Overseas

    Our call lines are open from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday. We are closed on Bank Holidays.

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