• Online Banking Support

    Help when you need it

    We appreciate how important it is in a business environment for you to have accurate, up to date information at your fingertips, and we understand how frustrating it can be when you have a problem.

    With this in mind, we've made Business Internet Banking easier to use.

    Each screen has a 'More Info' link which will provide help specific to that screen. You can also access the main Help index from every screen by clicking on the Help button on the main toolbar.

    You can contact our Business Internet Banking Helpdesk on 0345 300 2924 (+44 (0)131 339 8620 from overseas).

    We are open from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday. We are closed on Bank Holidays.

  • Why can't I log into my Internet Banking?
  • What should I do if I've forgotten my password?
  • Are there any online payment limits per account?
  • How do I make payments to 3rd parties/ other companies?
  • Can I see pending transactions?
  • Can I change my business address online?
  • How secure is Online for Business?
  • How do I use my card reader?
  • Do I need a card reader to make payments?
  • What is the Respond function?
  • How do I unlock my card reader?
  • How do I reset my password?
  • How do I retrieve my username?
  • Can I change my username?
  • Help videos
  • Interactive demos

Why can't I log into my Internet Banking?

  • Why can't I log into my Internet Banking?

    There could be a number of reasons for you not being able to log on to your Business Internet Banking account:

    • You may have not received your card and card reader yet. If you just applied your card and reader should be with you soon. If you don’t receive it after 5 days have passed please give our Helpdesk a call on 0345 300 2924 (+44 (0)131 339 8620 from overseas).
    • You are inputting the wrong password. Forgot your password.
    • You are inputting the wrong user name. Forgot your user name.

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What should I do if I've forgotten my password?

Are there any online payment limits per account?

  • Are there any online payment limits per account?

    As the table below highlights, online payments depend on the amount of money available in your account.

     

    Transaction Limit

    Account Daily Limit

    Internal Funds Transfer (same name account)

    £250,000

    No Limit

    Internal Funds Transfer (third party)

    £99,999

    £250,000

    Bill Payments

    £99,999

    £250,000

    Faster Payments

    £25,000

    £250,000

    Internal Standing Order

    £99,999

    £250,000

    External Standing Order

    £99,999

    £250,000

    International Payment

    £75,000

    £75,000

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How do I make payments to 3rd parties/ other companies?

  • How do I make payments to 3rd parties/ other companies?

    To pay another person, company or non-Bank of Scotland account, use the 'Make a payment' button to the right of each account name on 'Your accounts' page. Or select the 'Payments' tab on an account's statement page. From this tab, you can:

    • View pending payments and change or cancel them.
    • View recipients that you've added in the past; make a payment to them; or delete them from your list.
    • Add a recipient to your list.

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Can I see pending transactions?

  • Can I see pending transactions?

    When you log in to Online for Business, you will be able to see them by clicking on 'Pending debit card transactions and cheques being processed' on your account statement page.

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Can I change my business address online?

  • Can I change my business address online?

    To have your address updated, either drop into your local branch or download a change of address form and send it completed to:

    Bank of Scotland,
    PO Box 548,
    Leeds LS1 1WU.

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How secure is Online for Business?

  • How secure is Online for Business?

    Online fraud costs UK banks and their customers tens of millions of pounds each year. Fraudsters are making full use of new technology such as spyware and malware to hijack customers' online banking sessions. To make our Online for Business as secure as possible we have introduced card reader technology when you bank online with us.

    For your safety - We will only ever ask you to generate an access code using the 'Sign' function to authorise a payment that you have initiated. Any requests to use 'Identify, Respond or Sign' on your card reader when not carrying out this activity should be treated as a potential fraud attack. When we prompt you to use the 'Sign' function, we always ask you to confirm your PIN, the destination account number and the full payment amount as well. You will never be contacted by the bank phone to "reconfigure" or "resynchronize" your Card & Reader.

    If in any doubt, terminate your on-line session and call us immediately on 0345 300 2924 (+44 131 339 8620 from overseas). Lines are open from 7am to 10pm Monday to Friday and from 8am to 6pm on Saturdays and Sundays. As usual, please make sure nobody is watching you whenever you enter your PIN into the card reader, or when entering passcodes into the Internet Banking screens. We will never call you to ask for any Identify, Respond or Sign codes from your card and reader.

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How do I use my card reader?

  • How do I use my card reader?

    Using a card reader makes your online business banking as secure as possible and reduces the risk of a fraud attack. The additional levels of security the card reader brings will also allow us to offer other online business related services in the future. Refer to the card reader FAQs for more information.

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Do I need a card reader to make payments?

  • Do I need a card reader to make payments?

    To make a payment to a new beneficiary you will be required to use your card reader for verification. To make a payment to an existing beneficiary you can simply use your password that you use for login.

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What is the Respond function?

  • What is the Respond function?

    The Respond key on a card reader is used for setting up or amending a new beneficiary or a standing order. Please follow the on screen instructions to generate a passcode.

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How do I unlock my card reader?

  • How do I unlock my card reader?

    You can unlock your card reader at any branch. Alternatively, call our Internet Banking helpline on 0345 300 2924. In both cases, you'll be taken through some security questions so that we can verify your identity. Please ensure you have relevant documentation to proceed with these checks.

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How do I reset my password?

  • How do I reset my password?

    Go to the log on page and click on 'Forgotten password?' You'll be taken through some security questions so that we can verify your identity. Once your details have been confirmed, you can reset your password. Please note that you will need your card and card reader for this.

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How do I retrieve my username?

  • How do I retrieve my username?

    Go to the log on page and click on 'Forgotten your User ID?' You'll be taken through some security questions so that we can verify your identity. Once your details have been confirmed, your User ID will be displayed on screen.

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Can I change my username?

Help videos

  • Getting more from Business Internet Banking

    Did you know, you can make payments, check balances, set up payment control, and much more. Here we show you how easy it can be.

    Setting up your mobile Business mobile banking app

    We'll show you how to download your app, and provide you with an easy to follow guide on how to set it up, using your phone, card and card reader.

    Getting the most from your Business mobile banking app

    Let us show you how easily you can check your balances, pay existing recipients, transfer money between accounts, and so much more, even on the move.

    Making payments online

    Making payments and transfers online is quick and simple to do, freeing up time, enabling you to focus on your business.

Interactive demos

  • Useful Contact Numbers †

    Phone_Negative dark blue

    Registering for Business Internet Banking?
    Please call 0345 300 0268

    Internet Banking Helpdesk
    0345 300 2924                UK
    +44 (0)131 339 8620       Overseas

    Commercial Banking Online Helpdesk
    0808 202 1390                  UK
    +44 (0) 1264 839 415      Overseas

    Our call lines are open from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday. We are closed on Bank Holidays.

  • Internet Banking

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    Manage your accounts when and where it suits you.

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