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For information on Bank of Scotland Secure, below is a list of frequently asked questions.
Simply click on each question below to read the answer.
Bank of Scotland Secure is a free service offered by Bank of Scotland in partnership with Visa International Services Association and MasterCard® International. This service offers more secure Internet purchasing, using your preferred form of Internet payment - your Bank of Scotland Business Debit or Charge Card.
The service will assess each transaction and your card details are either automatically verified or, in some cases, you will be required to provide information for further verification. The Bank of Scotland Secure service only applies to online purchases at participating retailers.
You will sometimes see the Bank of Scotland Secure service being called Verified by Visa or MasterCard® SecureCode either online or in other communications, however these names all apply to the same service which protects your cards online.
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Your Bank of Scotland Business Debit and Charge Cards; your personal debit and credit cards are also eligible for the Bank of Scotland Secure service.
Once you've registered and created your own private password, you will be automatically prompted by us at checkout to provide your password each time you make a purchase with a participating online retailer. We’ll quickly confirm your password and then your purchase is completed. Your password will never be shared with the retailer - it’s just like entering your PIN at a cash machine.
When you correctly enter your password during a purchase at a participating retailer, you confirm that you are the authorised cardholder and your purchase is then completed. If an incorrect password is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your password.
No. Bank of Scotland Secure is designed to help protect existing cards that you already have with Bank of Scotland.
Many online retailers are already participating in the Bank of Scotland Secure service. As the service grows, more will be added.
Bank of Scotland Secure is a free service available to all Bank of Scotland customers.
Bank of Scotland Secure requires the use of the following - Windows Microsoft® Internet Explorer 5.5 and above, Windows Netscape Navigator® 7.1 and above, Windows AOL® 9, Windows Firefox® 1.0, 2.0 and 3.0, Opera® 9.5 and Macintosh Safari®.
Yes. One of the great advantages of Bank of Scotland Secure is that you can use it from any computer connected to the Internet that has a compatible browser.
For more help and information, please call the Customer Service number on the back of your Bank of Scotland Business Debit or Charge Card. We'll be pleased to assist you.
Some software may not allow pop-ups. If you have this software installed you must disable it or change the settings to allow pop-ups for Bank of Scotland Secure to operate correctly.
It may be that the retailer does not use Bank of Scotland Secure yet but you will still be able to purchase at these retailer's site. Simply follow the retailer's normal checkout process.
The following accessibility features are provided:
In the browser go to View > Text Size and choose "Largest".
Accessibility reference can be found in:
W3 accessibility guidelines
W3 accessibility techniques
Disability and the Equality Act 2010
Screen readers for Windows: Jaws and Windows-Eyes.
Existing customers0345 300 0268
New customers0345 606 0286
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Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Please note that any data sent via e-mail is not secure and could be read by others.
Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628.
We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at lloydsbankinggroup.com.
This site is intended for UK residents unless otherwise stated.
© Bank of Scotland plc 2015. All rights reserved
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