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You are on Business
We appreciate how important it is in a business environment for you to have accurate, up to date information at your fingertips, and we understand how frustrating it can be when you have a problem.
With this in mind, we've made Business Internet Banking easier to use.
Each screen has a 'More Info' link which will provide help specific to that screen. You can also access the main Help index from every screen by clicking on the Help button on the main toolbar.
You can contact our Business Internet Banking Helpdesk on 0345 300 2924 (+44 (0)131 339 8620 from overseas).
We are open from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday. We are closed on Bank Holidays.
Why can't I log into my Internet Banking?
There could be a number of reasons for you not being able to log on to your Business Internet Banking account:
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What should I do if I've forgotten my password?
Please follow the instructions on the following page: Forgot your password.
Are there any online payment limits per account?
As the table below highlights, online payments depend on the amount of money available in your account.
Account Daily Limit
Internal Funds Transfer (same name account)
Internal Funds Transfer (third party)
Internal Standing Order
External Standing Order
How do I make payments to 3rd parties/ other companies?
To pay another person, company or non-Bank of Scotland account, use the 'Make a payment' button to the right of each account name on 'Your accounts' page. Or select the 'Payments' tab on an account's statement page. From this tab, you can:
Can I see pending transactions?
When you log in to Online for Business, you will be able to see them by clicking on 'Pending debit card transactions and cheques being processed' on your account statement page.
Can I change my business address online?
To have your address updated, either drop into your local branch or download a change of address form and send it completed to:
Bank of Scotland,
PO Box 548,
How secure is Online for Business?
Online fraud costs UK banks and their customers tens of millions of pounds each year. Fraudsters are making full use of new technology such as spyware and malware to hijack customers' online banking sessions. To make our Online for Business as secure as possible we have introduced card reader technology when you bank online with us.
For your safety - We will only ever ask you to generate an access code using the 'Sign' function to authorise a payment that you have initiated. Any requests to use 'Identify, Respond or Sign' on your card reader when not carrying out this activity should be treated as a potential fraud attack. When we prompt you to use the 'Sign' function, we always ask you to confirm your PIN, the destination account number and the full payment amount as well. You will never be contacted by the bank phone to "reconfigure" or "resynchronize" your Card & Reader.
If in any doubt, terminate your on-line session and call us immediately on 0345 300 2924 (+44 131 339 8620 from overseas). Lines are open from 7am to 10pm Monday to Friday and from 8am to 6pm on Saturdays and Sundays. As usual, please make sure nobody is watching you whenever you enter your PIN into the card reader, or when entering passcodes into the Internet Banking screens. We will never call you to ask for any Identify, Respond or Sign codes from your card and reader.
How do I use my card reader?
Using a card reader makes your online business banking as secure as possible and reduces the risk of a fraud attack. The additional levels of security the card reader brings will also allow us to offer other online business related services in the future. Refer to the card reader FAQs for more information.
Do I need a card reader to make payments?
To make a payment to a new beneficiary you will be required to use your card reader for verification. To make a payment to an existing beneficiary you can simply use your password that you use for login.
What is the Respond function?
The Respond key on a card reader is used for setting up or amending a new beneficiary or a standing order. Please follow the on screen instructions to generate a passcode.
How do I unlock my card reader?
You can unlock your card reader at any branch. Alternatively, call our Internet Banking helpline on 0345 300 2924. In both cases, you'll be taken through some security questions so that we can verify your identity. Please ensure you have relevant documentation to proceed with these checks.
How do I reset my password?
Go to the log on page and click on 'Forgotten password?' You'll be taken through some security questions so that we can verify your identity. Once your details have been confirmed, you can reset your password. Please note that you will need your card and card reader for this.
How do I retrieve my username?
Go to the log on page and click on 'Forgotten your User ID?' You'll be taken through some security questions so that we can verify your identity. Once your details have been confirmed, your User ID will be displayed on screen.
Can I change my username?
If you have a Bank of Scotland Internet Banking account then you are able to change your username as it is the same for both your personal and Online for Business accounts. You are able to change your personal Internet Banking account username which will also be applied to you Online for Business account, hence changing your username. Find out more about how to change your personal Internet Banking account username.
Did you know, you can make payments, check balances, set up payment control, and much more. Here we show you how easy it can be.
We'll show you how to download your app, and provide you with an easy to follow guide on how to set it up, using your phone, card and card reader.
Let us show you how easily you can check your balances, pay existing recipients, transfer money between accounts, and so much more, even on the move.
Making payments and transfers online is quick and simple to do, freeing up time, enabling you to focus on your business.
Let us take you through how to use Online banking with our interactive demo
Launch Business Internet banking interactive demo
Designed to help you navigate your way around Corporate Online
Launch Corporate online demo
Registering for Business Internet Banking?Please call 0345 606 0286
Internet Banking Helpdesk0345 300 2924 UK
+44 (0)131 339 8620 Overseas
Commercial Banking Online Helpdesk0808 202 1390 UK
+44 (0) 1264 839 415 Overseas
† Our call lines are open from 7am to 10pm Monday
to Friday and 8am to 6pm Saturday and Sunday. We
are closed on Bank Holidays.
† Open from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday. We are closed on Bank Holidays.
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Please note that any data sent via e-mail is not secure and could be read by others.
Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628.
We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at lloydsbankinggroup.com.
This site is intended for UK residents unless otherwise stated.
© Bank of Scotland plc 2015. All rights reserved
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