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Whatever you need, let us know and we’ll do our best to help with your enquiry. So you get through to the right people straight away, choose a department from our options below.
Call 0345 300 0268 to speak to one of our specially trained advisors between 7am and 8pm Monday to Friday and 9am to 2pm on Saturday, (we’re closed on all UK public holidays). You can also use our automated service on this number 24 hours a day, 7 days a week. If you need to call us from abroad, or prefer not to use our 0345 number you can also call us on +44 (0)131 5498724.
Call us on 0345 606 0286 Monday to Friday 9am–5pm
If you are ringing from abroad, call us on +44 1244 624 100
Bank of Scotland Commercial Banking provide a broad range of financial services, from loan facilities and asset finance through to bespoke financial services and solutions, such as cash management, international trade and risk management services.
Please contact: 0345 604 8129
If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, then please let us know as soon as possible.
Reporting Fraud: If you suspect that any of your Bank of Scotland accounts have been accessed by a third party or that you’ve been the intended victim of a fraud involving your accounts please let us know, even if no loss arose.
Find out how to report it to us.
Contact number / address
Unauthorised payments via Commercial Banking Online.
Commercial Banking Online Helpdesk
Suspected fraud or unauthorised payments can be reported 24 Hours a day. For all other enquiries the Helpdesk is available from 7:30 am to 6pm, Monday to Friday, with the exception of bank holidays
UK: 0808 202 1390From abroad: +44 1264 839 415
Unauthorised payments via Corporate Online.
Corporate Online Helpdesk
8 am – 6 pm Monday – Friday
0345 300 6444Out of Hours only:UK: 0800 917 7017From abroad: +44 207 481 2614
Other unauthorised payments identified on your account.
Business Management Team
7am – 8 pm Monday – Friday / 9 am – 2 pm Saturday
Usual contact number.
0345 300 0268
Fraudulent e-mails purporting to come from the bank
Lost, Stolen, Misused Business:
Lost & Stolen Debit Cards
Lost & Stolen Charge cards
0800 028 8335
(From abroad: +44 0131 454 1605)
We are committed to meeting the needs of all our customers.
If you have a hearing or speech impairment you can use Text Relay (previously Typetalk) or if you would prefer to use a Textphone, please feel free to call us on 0345 606 6114 (lines open 7am–8pm, Monday–Friday and 9am–2pm Saturday).
For visually impaired customers, we can provide documents in large print, Braille or on audio cassette. Please speak to a member of staff.
We have made it easy for you to find us. Enter your postcode and we will show you details of Bank of Scotland branches nearest to you.
We welcome your feedback – if you have any cause for complaint, please tell us.
Find out about our complaints procedure
If you have any questions about your Business ToolBox account, call our dedicated support team on +44 (0) 330 335 1569, Monday to Friday, 9:00am – 5:00pm (excluding Bank Holidays). Or email us at firstname.lastname@example.org. Calls are charged at your local rate.
We will consider cases of financial difficulty sympathetically and positively. You’ll usually spot problems first and should let us know as soon as possible. If we become aware of problems, we’ll let you know in writing. If speed seems to be important, we may try to contact you by phone, fax or email. A few examples of situations that may concern us, particularly if you do not explain what is happening, are if you:
We’ll do all that we can to help you overcome any difficulties. For example, we’ll develop a plan with you for dealing with your financial difficulties and confirm, in writing, what we have agreed. You can also find additional
help available here: http://www.moneyadviceservice.co.uk and http://www.bdl.org.uk/
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Please note that any data sent via e-mail is not secure and could be read by others.
Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628.
We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at lloydsbankinggroup.com.
This site is intended for UK residents unless otherwise stated.
© Bank of Scotland plc 2015. All rights reserved
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If you would like to find out more about our products and services please call us on
0345 606 0286
If you have a business account with us, and would like to talk to a member of our business management team, please call
0345 300 0268
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