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If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person then please notify us immediately by calling the relevant number below:
0800 028 8335 UK (dial the operator and request a collect call to 410 581 3836 from abroad)
Business Debit Card
Business Charge Card
Commercial Banking Online
0808 202 1390 (7:30 am to 6pm, Monday to Friday, with the exception of bank holidays)
Commercial Telephone Banking
0345 300 0268 UK
PhoneBank® for Business
Business Internet Banking
0345 300 0116
0345 300 6444
Telepay / Teledebit
0345 300 0268
Bacstel IP Direct & Indirect
0870 085 0631
Existing customers0345 300 0268
New customers0345 606 0286
Lost or stolen cards
Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Please note that any data sent via e-mail is not secure and could be read by others.
Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000.
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 169628.
We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.
The Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on the Lloyds Banking Group can be found at lloydsbankinggroup.com.
This site is intended for UK residents unless otherwise stated.
© Bank of Scotland plc 2015. All rights reserved
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