• Lost or stolen cards

    Lost, stolen and misuse reporting

    If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person then please notify us immediately by calling the relevant number below:

  • Products

    Contact number

    Business Keycard

    0800 028 8335 UK (dial the operator and request a collect call to 410 581 3836 from abroad)

    Business Debit Card

    0800 028 8335 UK (dial the operator and request a collect call to 410 581 3836 from abroad)

    Business Charge Card

    0800 028 8335 UK (dial the operator and request a collect call to 410 581 3836 from abroad)

    Commercial Banking Online

    0808 202 1390 (7:30 am to 6pm, Monday to Friday, with the exception of bank holidays)

    Commercial Telephone Banking

    0345 300 0268 UK

    PhoneBank® for Business

    0345 300 0268 UK

    Business Internet Banking

    0345 300 0116

    Corporate Online

    0345 300 6444

    Telepay / Teledebit

    0345 300 0268

    Bacstel IP Direct & Indirect

    0870 085 0631


    How to avoid misuse of card, PIN or security information

    • Keep your card, PIN and security information in a safe place
    • Never share this information with other people
    • Check your statements carefully and report any unusual transactions to us as soon as possible.