• As the economy begins to steadily improve, Scottish businesses will turn their attention towards growth. Bank of Scotland are committed to supporting your needs, to take advantage of this economic upturn. From start-ups to global exporters, we provide the services and support required from your bank to match your ambitions. When it comes to our commitment to your business, we don’t take a ‘one size fits all’ approach. Read our business charters to find out more about our pledge to you.

  • SME Business Charter


    For businesses with a £0-25 million turnover.

    This series of pledges is designed to help SMEs make their vital contribution to wider economic growth – a commitment to finance on clear terms, local enterprise initiatives, plus straightforward business guidance and advice when you need it.

    Read our SME Charter

    Mid-Market Business Charter


    For businesses with a turnover above £25 million.

    We set out to be a true partner to your business. The commitments we make in our Mid-Market Charter aim to cement that partnership, with clear pledges on lending and our service to you.

    Read our Mid-Market Charter

    Our commitment to you


    Bank of Scotland is committed to helping Scottish households, businesses and communities prosper. Bank of Scotland has a uniquely Scottish insight, and a dedication to service, based on its heritage and expertise. It combines customer understanding and long term commitment to build deep and enduring relationships.

  • £0-1 million turnover
  • £1-25 million turnover
  • Over £25 million turnover

£0-1 million turnover

  • Our commitment to small businesses

    We focus on providing the support, knowledge and finance products that growing businesses need.

£1-25 million turnover

  • Supporting the needs of SMEs

    We’re committed to helping SMEs with their growth ambitions, both in the UK and overseas.

Over £25 million turnover

  • Supporting the specialised needs of Commercial Banking customers

    We’re committed to helping Commercial Banking customers through a wide range of banking products and services, tailored to support specific needs.