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You are on Business
As a business owner or account signatory, you can allow specified personnel to access your Business Internet Banking accounts. Delegate access allows you to set different levels of online access for each of your Internet Banking users depending on their role and your business requirements.
When you register for Internet Banking you’ll be asked whether or not you are an account signatory on the business, this will then determine the access level you will apply for.
An account signatory has full access, allowing them to manage your business account(s) online. Full access users can:
Register as an account signatory
If you aren’t an account signatory you will be given delegate user access – either full access or view-only access, as decided by the business when they authorise your application.
Register for access
How do I amend/remove an existing user?
If you would like to amend an existing delegate user, or upgrade them to a Full Access user, you will need to complete a Mandate Variation request using the following steps:
Please note: this form will be blocked on a mobile phone to ensure our customers can clearly read all the information. You can use a laptop, desktop or tablet with an up to date browser.
If you would like to remove an existing user’s access, you will need to complete a Mandate Variation request using the following steps:
Registering for Business Internet Banking?Please call 0345 606 0286
Internet Banking Helpdesk0345 300 2924 UK
+44 (0)131 339 8620 Overseas
Commercial Banking Online Helpdesk0808 202 1390 UK
+44 (0) 1264 839 415 Overseas
† Our call lines are open from 7am to 10pm Monday
to Friday and 8am to 6pm Saturday and Sunday. We
are closed on Bank Holidays.
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Bank of Scotland plc Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000.
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