How to log in to Business Internet Banking

Log in securely using three characters from your memorable information, or with your Card Reader

The easiest way to log in to Business Internet Banking is to tell us you’re on a trusted device.

This means we’ll usually only ask you for three characters from your memorable information, as well as your password, each time you log on.

Sometimes we may ask you to use your Card Reader, so it’s a good idea to always have one to hand.

How to trust your device

Trusting your device helps us know that it’s you every time you log in to Business Internet Banking.

We’ll ask you to trust your device when you log in. We’ll only ask you when we can see that you use the device regularly and that is safe, such as free from malware.

 

Is this your device question being asked on a screen

To trust your device you’ll need to wait to see this message. There isn’t any other way to do so.

Frequently asked questions

  • The simplest way to log onto Business Internet Banking is to trust your device, when prompted.  This means you will be asked  for your user name, password, memorable information each time. However, to check its safe and really you logging on we will occasionally ask you for a unique code from your Card and Card reader.

    If you don’t trust your device then we’ll ask you to use your card reader every time.

  • You may be asked to trust your device again if something has changed such as;

    • you have cleared your cookies
    • you are using private browsing
    • we see unusual logon activity on your account
    • other people have used the same device to logon to their Business Internet Banking account.
  • We will invite you to trust your device when we identify a regular pattern of use and that your device is safe, such as free from malware. To stand the best chance of being able to trust your device it’s best to not clear your cookies and not use any private browsing settings.

    There is no other way to register your device as trusted.

  • We will occasionally need to ask you for a unique code from your Card and Card reader to keep your account safe. This is similar to how you’ll occasionally be asked to use your PIN when making a payment using your contactless debit or credit card.

    So it’s a good idea to keep your card & reader to hand in case you need it. And download the business mobile app, to access your accounts when you don’t have a card reader to hand.

  • We want to give you the best chance to trust your device, so we’ll ask you a few times. However, if you continue not to trust your device we’ll not show you the message for a while.

    We recognise that circumstances change. So you may be prompted again to trust your device in the future, or if using another device.

  • You can trust an unlimited number of devices if you are invited to. But it’s best to log on frequently from one device, if you can. By doing so it’s less likely we’ll need to ask you to use your card and card reader to log on.

  • A regulation called SCA (Strong Customer Authentication) has been introduced across all banks which required you to have two ways to prove it is you logging into your online banking. This can be something you are, have or know. By trusting your device you are registering it as something you have. However, if we can’t identify your device as trusted, the Card & Reader becomes the way to authenticate using something you have. 

  • You can trust your device on any of the following browsers included below:

    • Google Chrome – Desktop Browser - V37 and above / Mobile Browser – V34 and above
    • Edge – Desktop Browser - V13 and above
    • Firefox – Desktop & Mobile Browser - V34 and above
    • Internet Explorer – Desktop & Mobile Browser - V11 and above
    • Opera – Desktop & Mobile Browser - V24 and above
    • Safari – Desktop Browser - V11 and above / Mobile Browser – V11 and above
    • Yandex –  Desktop & Mobile Browser - V15.5 and above.
  • If you have trusted your device you will not need a card reader every time you log into Business Internet Banking. However, to check its safe and really you logging on we will occasionally ask you for a unique code from your Card and Card reader.

    You will also need to use a card reader to make payments to people or companies you haven’t paid before.

    So it’s a good idea to keep your card & reader to hand in case you need it. And download the business mobile app, to access your accounts when you don’t have a card reader to hand.

  • There are several things we consider before we invite you to trust your device. You may not be invited to trust your device because:

    • you have cleared your cookies
    • you are using private browsing
    • we see unusual logon activity on your account
    • there is evidence of malware on your device
    • other people have used the same device to logon to their Business Internet Banking account.