• Business Internet Banking

    Business Internet Banking gives you the time to do the important things, like running your business. Available when you want it, wherever you happen to be, and it puts you in control of your banking.

    Choose Business Internet Banking and get back vital time to spend on your business.

    Key Features

    • Managing your account through Internet Banking is free of charge and available 24/7.1  
    • Online International Payments - make payments in over 35 currencies to almost anywhere in the world.
    • Take a look at the online demo to see Business Internet Banking in action.
    • Once you’re registered for Internet Banking, download our mobile app and manage your accounts on the move.2  

    You can register by calling 0345 606 0286, speaking to your relationship manager or Register now

  • Features and benefits
  • How to register
  • How to log in
  • Help videos

Features and benefits

    • Delegated authority - set different levels of online access for each of your Business Internet Banking users depending on their role and your business requirements. Find out more
    • Online Payment Control - set a user’s payment limit for each transaction or choose between 2/3 people to authorise all online payments. Find out more
    • Bulk payments/Multiple payments - make up to 25 payments online at any one time. View video to find out more about Bulk payments
    • International payments - make international payments to overseas staff or suppliers. Find out more
    • Standing Orders/Direct Debits3 - set up new standing orders and easily manage your existing standing orders and Direct Debits3.
    • Transfers - make immediate transfers between your accounts (business, personal, savings). View video to find out more about how to make transfers online

    Easy money management

    To give you more control over your Business Internet Banking, you can choose to set different levels of online access for each of your internet banking users – depending on their role and your business requirements.

    To amend the access levels of your internet banking users, or to remove access from an existing user, you will need to complete and return our Internet User Variation form.

    There are three user access levels to choose from. Please see the table below for more details:

How to register

  • You can register for Business Internet Banking in three quick and easy steps.

    Or visit us at your local branch, where a colleague can help to get you registered straight away.

    Register now for Business Internet Banking to manage and control your finances online – saving you time, money and resources.

    Register now

    1. Complete the Application form

    Time

    5-10 minutes

    What you need to do

    Complete the Business Internet Banking registration form, enter your details and choose a username and password (we recommend that you do not share this information with anyone else). Please have your account number and sort code at hand.

    Next Steps

    When you click 'Confirm' a copy of your application form will automatically be generated which you will need to print.

    2. Print, sign and return the application form

    Time

    3 working days

    What you need to do

    Please print and sign the application form, in accordance with the instructions on the form, and return it to the Freepost address at the bottom of this form. A copy of the Terms & Conditions will print out with the form, make sure you keep these for your records.

    Next Steps

    Once we have received and approved your signed application form, we will send you a welcome pack by post.

    3. Receive Welcome Pack

    Time

    7 working days

    What you need to do

    You will receive your welcome pack and card & card reader by post. Your registration for Business Internet Banking is now complete and you will have everything you need to log on to Internet Banking for the first time.

    Next Steps

    When you click 'Confirm' a copy of your application form will automatically be generated which you will need to print.

How to log in

  • How to log in to Internet Banking

    There are two methods of logging on to Internet Banking – using your card reader or memorable information. You’ll still need your card reader to make payments, set up recipients and for other transactions. Using memorable information is a safe and secure way to log in to Internet banking. Once set up you only need three characters to access your account making it quicker than using the card reader to log in.

    What is memorable information?

    Memorable information is a memorable word or phrase that you set up the first time you log onto Internet Banking.

    This allows you to log in without your card and card reader, making it even easier and more convenient to access your business accounts online whenever and wherever is convenient to you.

    When you log on in future you will be asked to enter your user ID, your password and you’ll then be given the option to use either your card reader or memorable information. If you choose memorable information you will be asked to enter three characters eg the second, fourth and eighth character. This allows you to log in without your card and card reader, making it even easier and more convenient to access your business accounts online whenever and wherever is convenient to you.

    Best of all it will also enable you to use our Business Mobile Banking app which requires just three characters from your memorable information to log in, making it even quicker to access your accounts on the go.

    What is a card reader?

    Card readers generate unique, one-time passcodes used to help identify you and to confirm some of your online banking activities, especially payments. We’ll prompt you each time you need to use it and simple on-screen instructions will always guide you through the steps to take. Your card reader holds no personal information about you and does not need to be connected to a computer.

    Find out more about how to use your card reader

Help videos

  • Getting more from Business Internet Banking

    Did you know, you can make payments, check balances, set up payment control, and much more. Here we show you how easy it can be.

    Setting up your Business mobile banking app

    Did you know, you can make payments, check balances, set up payment control, and much more. Here we show you how easy it can be.

    Setting up your Business mobile banking app

    Did you know, you can make payments, check balances, set up payment control, and much more. Here we show you how easy it can be.

    Getting the most from your Business mobile banking app

    Let us show you how easily you can check your balances, pay existing recipients, transfer money between accounts, and so much more, even on the move.

    Making payments online

    Making payments and transfers online is quick and simple to do, freeing up time, enabling you to focus on your business.

    Delegate Access for Business Internet Banking

    Did you know you can authorise other members of your business to access your business accounts? Find out how easy it is to set up Delegate ‘View Only’ or ‘Full Access.

    Using Online Payment Control

    You can set up Online Payment Control to allow any 2 or 3 of your registered internet banking users to authorise all online payments or you can set individual payment limits. Let us show you how easy it is to gain greater control over your business’ online payments.

    Making international payments online

    Let us show you how easy it is to make international payments online quickly and cheaply, freeing up time for you to focus on running your business

    Making bulk payments online

    Find out how easy it is to set up and use our Bulk Payments service. We’ll show you how to apply for a Bulk Payments limit and set up regular payments, such as to suppliers or wages.

  • 1 Occasionally we may need to carry out essential maintenance, resulting in some interruption to service.

    2 We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. Our new app requires iOS 7.0 or above, or Android 4.1 or above. Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions.

    3 UK Sterling Direct Debits only.

    Open from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday. We are closed on Bank Holidays.

  • Useful Contact Numbers †

    Phone_Negative dark blue

    Registering for Business Internet Banking?
    Please call 0345 300 0268

    Internet Banking Helpdesk
    0345 300 2924                UK
    +44 (0)131 339 8620       Overseas

    Commercial Banking Online Helpdesk
    0808 202 1390                  UK
    +44 (0) 1264 839 415      Overseas

    Our call lines are open from 7am to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday. We are closed on Bank Holidays.

  • Professionals' online banking

    Mouse

    View and manage your clients' money online.

    Log in now

  • FAQs

    If you have any further questions on how to register for Business Internet Banking, how to use the service or anything else, take a look at our frequently asked questions.

    Read our FAQs