Independent service quality survey results
Business current accounts
Published August 2019
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs).
Overall service quality
We asked customers how likely they would be to recommend their business current account provider to other SMEs.
ANY PROPERTY GIVEN AS SECURITY, WHICH MAY INCLUDE YOUR HOME, MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR OTHER DEBTS SECURED ON IT.
All lending is subject to a satisfactory credit assessment.
***There may be short periods where the site will be closed for routine maintenance. Wherever possible we will give you advance notice of any periods of unavailability on the site.
Business Banking Resolution Service
A new dispute resolution service for UK businesses.
Register your interest in using the new dispute resolution service for UK businesses.
A new, independent dispute resolution service is being established for eligible small and medium sized UK businesses that have unresolved complaints with participating banks.
The new organisation is called the BBRS and will be guided by its commitment “to do what is right, fair and reasonable at all times”.
Bank of Scotland is one of the participating banks which have committed to support the BBRS.
If you are interested in finding out more information or in registering your interest in using the new service, please visit the BBRS website.