Business Internet Banking

Business Internet Banking gives you the time to do the important things, like running your business.

Available when you want it, wherever you happen to be, and it puts you in control of your banking.

Choose Business Internet Banking and get back vital time to spend on your business.

Key Features

  • Managing your account through Internet Banking is available 24/7.1
  • Online International Payments - make payments in over 35 currencies to almost anywhere in the world.
  • Take a look at the online demo to see Business Internet Banking in action.
  • Once you’re registered for Internet Banking, download our mobile app and manage your accounts on the move.2

You can register by calling 0345 606 0286, speaking to your relationship manager or Register now

  • How to log in

    When you log in to your account you will be asked to enter your user ID and password.

    Your log in details will be the same whether you log in using a desktop, tablet or a mobile device.

    Log in help

  • Easy money management

    To give you more control over your Business Internet Banking, you can choose to set different levels of online access for each of your internet banking users – depending on their role and your business requirements.

    To amend the access levels of your internet banking users, or to remove access from an existing user, you will need to complete and return our Internet User Variation form (PDF, 42KB)

    There are three user access levels to choose from. Please see the table below for more details:

  • You can register for Business Internet Banking in three quick and easy steps.

    Or visit us at your local branch, where a colleague can help to get you registered straight away.

    Register now for Business Internet Banking to manage and control your finances online – saving you time, money and resources.

    Register now

    1. Complete the Application form

    Time

    5-10 minutes

    What you need to do

    Complete the Business Internet Banking registration form, enter your details and choose a username and password (we recommend that you do not share this information with anyone else). Please have your account number and sort code at hand.

    Next Steps

    When you click 'Confirm' a copy of your application form will automatically be generated which you will need to print.

    2. Print, sign and return the application form

    Time

    3 working days

    What you need to do

    Please print and sign the application form, in accordance with the instructions on the form, and return it to the Freepost address at the bottom of this form. A copy of the Terms & Conditions will print out with the form, make sure you keep these for your records.

    Next Steps

    Once we have received and approved your signed application form, we will send you a welcome pack by post.

    3. Receive Welcome Pack

    Time

    7 working days

    What you need to do

    You will receive your welcome pack and authentication card & card reader (which you will need when you log in for the first time) by post. Your registration for Business Internet Banking is now complete and you will have everything you need to log on to Internet Banking for the first time.

    Next Steps

    When you click 'Confirm' a copy of your application form will automatically be generated which you will need to print.

  • Update your browser

    It is recommended that you always have the latest browser on your devices to increase your security online and help protect you from fraud.

    Updating your browser regularly means that when you access websites you’ll always be able to take advantage of:

    • Up-to-date browser security features – Stay safe online and have peace of mind that you’re being protected by the latest security features.
    • A better online experience – Websites will look better and perform faster, and you’ll be able to use the latest features and tools they have to offer.
    • Screen reader support – The latest browsers make it easier for newer screen readers to handle web technologies, such as JavaScript. If you have JavaScript turned off because it interferes with your screen reader, make sure your browser is up-to-date and try updating your screen reader or using another, such as the free tool NVDA

    Update your browser by clicking through on the links below and following the instructions.

    Chrome
    Firefox
    Safari (Apple devices only)
    Edge (Windows 10 only)
    Internet Explorer

    If you choose not to upgrade your browser, there will be parts of our sites that you won’t be able to use. For example, our Internet Banking service isn’t supported in Internet Explorer 6 and 7. You will also find it harder to use some calculators and tools.

    Trust your device

    If you regularly use the same computer, laptop, mobile, tablet or mobile to log on, then we may ask if you trust your device.

    If you trust your device it makes logging on faster, as next time you log on we’ll know it’s you and not someone else.

    You should only trust computers, laptops, tablets and mobile browsers that are privately used by you.

    You shouldn’t trust a device if you share it with someone you don’t know, or if you’re on a public network.

    If you’ve trusted your device, but have cleared your browser data, for example you’ve cleared your cookies, cache or browser history. Or, you’re using a new browser you will be prompted to trust your device again.

Useful Contact Numbers

Registering for Business Internet Banking?
Please call 0345 300 0268

If you’re outside the UK call  +44 (0)131 549 8724

Lines are open Monday – Friday 7am – 8pm and Saturday, 9am – 2pm.  This is excluding bank holidays.


Internet Banking Helpdesk

0345 300 2924

If you’re outside the UK call +44 (0)131 339 8620

Lines are open Monday – Friday 7am – 8pm and Saturday, 9am – 2pm.  This is excluding bank holidays.


Commercial Banking Online Helpdesk
0808 202 1390

If you’re outside the UK call +44 (0) 1264 839 415

Lines are open Monday to Friday, 8:00am – 6:00pm. This is excluding bank holidays.
Please have your Telephony PIN ready so we can verify your identity.

1 Occasionally we may need to carry out essential maintenance, resulting in some interruption to service.

2 We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. Our new app requires iOS 7.0 or above, or Android 4.1 or above. Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions.

3UK Sterling Direct Debits only.