Receiving online payments

Making things easy for your customers.

Today’s consumers are comfortable with paying for goods and services and making donations online. Adapting your business to take online payments will make things easier and more convenient for your customers. It can also help you lower your costs and appeal to a wider audience.

Key points

  • Create your own ecommerce website easily with a third-party platform.
  • Choose third-party payment/fundraising software that’s secure.
  • Use software to monitor orders and keep track of inventory.
  • If you accept card payments, comply with PCI regulations.

Grow your customer base by making your company accessible and accepting payments online 24/7.

Why do it?

Receive payments more efficiently

It’s always a good idea to make it easy for customers or supporters to pay you. Ecommerce, meaning any website that accepts payments online for goods or services, is now a way of life for today's consumers.

Anytime, anywhere

Doing business online means you can target customers irrespective of their location or time zone. Grow your customer base by making your company accessible and accepting payments online 24/7‡.

Lower your costs

Transacting online means you could save money on post, storage space, traditional marketing initiatives and other costs related to running a 'bricks and mortar' business. The time and money you save can also be reinvested into growing your company.

How do I do it?

Make sure you’re ecommerce-enabled

You can create your own ecommerce website with an easy-to-use third-party platform, or you can ask a web designer to help you. Either way, ensure you can easily edit and manage your site without having to rely on a programmer to add new pages or update product details, for example. To find out more take a look at our Digital Knowhow on building your website.

Use secure payment software

Just as you expect your bank to keep your details secure, it’s essential to protect your customers’ payment details. Choose third-party payment software like PayPal or Google Wallet† to keep their transactional data safe. If you are a not-for-profit organisation, you could use specialist third-party fundraising software like DonorPerfect, thankQ or Blackbaud†.

Track your online transactions

Monitor customer orders and keep track of your inventory with a third-party ecommerce software solution like OpenCart, Amazon Webstore, Big Cartel or Zen Cart†. They work like Internet Banking but for your website, letting you see details of all your transactions.

Payment Card Industry (PCI) regulations

Industry PCI regulations will apply to you if you accept debit or credit card payments. You should already meet these requirements if you are using a certified third-party payment service. However, if you manage your customers’ payment details yourself, you must review the regulations and make sure you can adhere to them before you accept online payments or donations.

Please note that these are just examples of the types of software available and Lloyds Banking Group does not endorse the services they provide.

Occasionally we may need to carry out essential maintenance to Online for Business, resulting in some interruption to the service.

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