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Credit Balances & Copy Statements

Credit Balance Accounts

If you have received a letter from Bank of Scotland plc advising that you have a credit balance remaining on your account, please contact Pepper so that this money can be returned to you.

Copy Statements

If your Bank of Scotland Mortgage Account was previously serviced by Pepper, is now closed and you require historic copy statements, please contact Pepper.

Pepper’s contact details are:

Tel: 1890 818181 (ROI)
Tel: 0800 783 2824 (NI/UK)

Pepper Asset Servicing
PO Box 694
4310 Atlantic Avenue
Westpark Business Campus


Bank of Scotland plc has appointed Pepper Asset Servicing to provide customer support and administration services to Bank of Scotland plc and to support Bank of Scotland plc in the management of its business in Ireland and Northern Ireland.

Telephone calls may be recorded to confirm instructions given and for quality control, training and regulatory purposes.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules. Financial Services Register no. 169628.