Help & Support

Change your personal details

How to let us know if your personal details have changed.

I have personal accounts with Bank of Scotland

When you update your address and phone number on your personal accounts, we’ll change them for your business accounts as well.

The easiest way is to update them on the personal mobile app.

 

How to change your personal details

 

To change your name, follow the steps below.

I don’t have personal accounts with Bank of Scotland

To get you to the right support, we just need to ask you a few questions:

Are you a signatory for your business? What is a signatory?

Based on your selections, here is how you can change your personal address:

By form

Complete the form below and return it to us.

How to access this form

Your browser may not be able to open the form, it’s best to save to your device first:

  1. Select, or tap, on the link below
  2. Choose where to save it to, for example in your downloads folder.
  3. To find it, look for filename ‘13933_bos’ in the folder where you saved it. Don’t try to open it from the pop-up in your browser.
  4. Right click on the file and select to open with Adobe PDF reader.
Download the form (PDF, 259KB) PDF opens in new window

Other options available

Call us

To change your personal address or phone number on your business accounts, please call us.

Find a contact number

Write to us

You can update your personal address or phone number on your business account by writing to us. 

Find out where to send the letter

Visit a branch

You can visit your local branch to update your personal details.

To find your local branch, use our branch finder.

Based on your selections, here is how you can change your name:

By form

Complete the form below and return it to us.

You can use this form if your evidence of name change has already been certified. You can arrange to get this certified by either contacting your local solicitor or accountant.

How to access this form

Your browser may not be able to open the form, it’s best to save to your device first

  1. Select, or tap, on the link below
  2. Choose where to save it to, for example in your downloads folder.
  3. To find it, look for filename ‘13933_bos' in the folder where you saved it. Don’t try to open it from the pop-up in your browser.
  4. Right click on the file and select to open with Adobe PDF reader.
Download the form (PDF, 259KB) PDF, opens in new window

Other options available

Call us

You can do this if your evidence of name change has already been certified. You can arrange to get this certified by either contacting your solicitor or accountant.

To change your name on your business accounts, please call us. 

Find a contact number

Write to us

You can do this if your evidence of name change has already been certified. You can arrange to get this certified by either contacting your local solicitor or accountant.

Find out how to change your name by writing to us.

Visit a branch

You can visit your local branch to update your personal details.

To find your local branch, use our branch finder.

  • To change your name, you’ll need evidence from the list below:​

    • Deed Poll (Not available in Scotland)​
    • Marriage Certificate/Civil Partnership registration document​
    • Statutory Declaration​
    • Copy of entry in Registry of Corrections (Scotland only) ​
    • Amended Birth Certificate issued by Registrar General, Edinburgh (Scotland only)​
    • Adoption certificate​

    For a change relating to a divorce please bring:​

    • Divorce papers or Decree Absolute AND​
    • Marriage certificate, Birth Certificate or Deed Poll/copy of entry in Register of Corrections.

Based on your selections, here is how you can change your personal address:

By form

You can change your address by form if your business turnover is less than £3m.

Please complete the relevant sections on the change your business address form. You’ll find the address to send it to in the form when you’ve completed it.

Change business address (PDF, 527KB)PDF, opens in a new window, 527KB

Other options available

Visit a branch

You can visit your local branch to update your personal details.

To find your local branch, use our branch finder.

Based on your selections, here is how you can change your personal address:

Call us

Please call us on 0345 982 5350.

Our lines are open 9am-5pm Monday-Friday, except UK bank holidays. 

Other options available

Visit a branch

You can visit your local branch to update your personal details.

To find your local branch, use our branch finder.

Based on your selections, here is how you can change your personal phone number:

Visit a branch

You can visit your local branch to update your personal details.

To find your local branch, use our branch finder.

Based on your selections, here is how you can change your personal phone number:

Call us

Please call us on 0345 982 5350.

Our lines are open 9am-5pm Monday-Friday, except UK bank holidays. 

Visit a branch

You can visit your local branch to update your personal details.

To find your local branch, use our branch finder.

Based on your selections, here is how you can change your name:

Visit a branch

You can visit your local branch to update your name on your business accounts.

To find your local branch, use our branch finder.

You can visit your local branch to update your name on your business accounts.

To find your local branch use our branch finder.

You’ll need to bring with you evidence from the following list:

  • Deed Poll (Not available in Scotland)
  • Marriage Certificate/Civil Partnership registration document
  • Statutory Declaration
  • Copy of entry in Registry of Corrections (Scotland only)
  • Amended Birth Certificate issued by Registrar General, Edinburgh (Scotland only)
  • Adoption certificate

For a change relating to a divorce please bring:

  • Divorce papers or Decree Absolute AND
  • Marriage certificate, Birth Certificate or Deed Poll/copy of entry in Register of Corrections.

Based on your selections, here is how you can change your name:

Call us

You can call us if your evidence of name change has already been certified. You can arrange to get this certified by either contacting your local solicitor or accountant.

Please call us on 0345 982 5350.

Our lines are open 9am-5pm Monday-Friday, except UK bank holidays. 

Visit a branch

You can visit your local branch to update your name on your business accounts. You will need to bring with you evidence of name change

To find your local branch, use our branch finder.

  • To change your name, you’ll need evidence from the list below:​

    • Deed Poll (Not available in Scotland)​
    • Marriage Certificate/Civil Partnership registration document​
    • Statutory Declaration​
    • Copy of entry in Registry of Corrections (Scotland only) ​
    • Amended Birth Certificate issued by Registrar General, Edinburgh (Scotland only)​
    • Adoption certificate​

    For a change relating to a divorce please bring:​

    • Divorce papers or Decree Absolute AND​
    • Marriage certificate, Birth Certificate or Deed Poll/copy of entry in Register of Corrections.

Based on your selections, here is how you can change your personal phone number:

By form

Complete the form below and return it to us.

How to access this form

Your browser may not be able to open the form, it’s best to save to your device first:

  1. Select, or tap, on the link below
  2. Choose where to save it to, for example in your downloads folder.
  3. To find it, look for filename ‘13933_bos’ in the folder where you saved it. Don’t try to open it from the pop-up in your browser.
  4. Right click on the file and select to open with Adobe PDF reader.
Download the form (PDF, 259KB) PDF opens in new window

Other options available

Call us

To change your personal address or phone number on your business accounts, please call us.

Find a contact number

Write to us

You can update your personal address or phone number on your business account by writing to us. 

Find out where to send the letter

Visit a branch

You can visit your local branch to update your personal details.

To find your local branch, use our branch finder.

Frequently asked questions

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