Help & Support

Change your personal details

How to let us know if your personal details have changed.

I have personal accounts with Bank of Scotland

When you update your address and phone number on your personal accounts, we’ll change them for your business accounts as well.

The easiest way is to update them on the personal mobile app.

 

How to change your personal details

 

To change your name, follow the steps below.

I don’t have personal accounts with Bank of Scotland

  • Visit a branch

    Use the branch finder to find your local branch.

    Write to us

    Please send a letter to:

    Bank of Scotland
    PO Box 23581
    Edinburgh
    EH1 1WH

    In your letter please quote the reference P1COA

    Your letter should also include

    • Your name
    • Your old address
    • Your new address
    • Your account number
    • Your date of birth
    • Your phone number or email address
    • Your signature.

    Call us

    If your business turnover is under £3m, get in touch on 0345 721 3141 (+44 131 337 4218 from outside the UK). You’ll need a Phone Bank for Business password, so we know that it’s you.

  • By form

    Find out how to update your phone number.

    Visit a branch

    Use the branch finder to find your local branch.

    Call us

    Please get in touch on 0345 721 3141 (+44 131 337 4218 from outside the UK).

  • Visit a branch 

    Use the branch finder to find your local branch.

    You’ll need to bring with you evidence from the following list:

    • Marriage certificate/Civil Partnership registration document
    • Statutory Declaration
    • Copy of entry in Registry of Corrections (Scotland only)
    • Amended birth certificate issued by Registrar General, Edinburgh (Scotland only)
    • Adoption certificate
    • Deed poll (not available in Scotland).

    For a change relating to a divorce please bring:

    • Divorce papers or Decree Absolute AND
    • Marriage Certificate, Birth Certificate, or Deed Poll/copy of entry in the Register of Corrections.
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