Change someone's online access
Update who can use Business Internet Banking and what level of access they have.
Help with changing someone’s access
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There are three access levels available on Business Internet Banking: Full Access, Delegate and View Only.
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You can register a new user in Business Internet Banking or by completing our online registration form.
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Signing instructions tell us how many people are needed to approve changes to your business accounts.
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Your approvers are the people listed as signatories on your mandate. A mandate shows who is named on your account and what they can do.
The number of approvers you need is also on your mandate.
Need a copy of your mandate?
If you need a copy of your mandate, try asking a colleague in your business first.
Otherwise you can get in touch with us.
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You may be in a situation where the people on your mandate can’t approve your changes. For example, if a signatory has left the business but is still on your mandate.
In cases like this, the form will give you the option to complete and upload a board resolution. Feel free to save your progress at this point and come back later.
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If you can't complete an online form, get in touch with us.
Still need help?
Call us 0345 300 2924.
We're open 7am to 10pm Monday to Friday and from 8am to 6pm on Saturdays and Sundays.