Help & Support
Change someone's online access
Update who can use Business Internet Banking and what level of access they have.
Help with changing someone’s access
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There are three access levels available on Business Internet Banking: Full Access, Delegate and View Only.
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You can register a new user in Business Internet Banking or by completing our online registration form.
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Signing instructions tell us how many people are needed to approve changes to your business accounts.
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Your approvers are the people listed as signatories on your mandate. A mandate shows who is named on your account and what they can do.
The number of approvers you need is also on your mandate.
Need a copy of your mandate?
If you need a copy of your mandate, try asking a colleague in your business first.
Otherwise you can get in touch with us.
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You may be in a situation where the people on your mandate can’t approve your changes. For example, if a signatory has left the business but is still on your mandate.
In cases like this, the form will give you the option to complete and upload a board resolution. Feel free to save your progress at this point and come back later.
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If you can't complete an online form, get in touch with us.
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Call us 0345 300 2924.
We're open 7am to 10pm Monday to Friday and from 8am to 6pm on Saturdays and Sundays.