Your Agreement
Your Agreement is the name given to the package of documents you need to read to understand Your Agreement with us relating to your Accounts and Services. This includes the General Conditions, the Account Charges and Processing Times brochure and any Product Specific Conditions.
The General Conditions, Account Charges and Processing Times brochure and Product Specific Conditions are set out below and can be viewed online at any time, and you can also download and save them. When these documents are updated, a new version will be added to this page so you can see all versions in one place.
Product Specific Conditions
Branch Delivery Service
Product Specific Conditions – Branch Delivery Service December 2025 (PDF, 325KB)
Bulk Cash Till Service
Product Specific Conditions – Bulk Cash Till Service December 2025 (PDF, 303KB)
Bulk Cheque Processing Service
Product Specific Conditions – Bulk Cheque Processing Service December 2025 (PDF, 335KB)
Business Debit Card
Product Specific Conditions – Business Debit Card December 2025 (PDF, 421KB)
Carrier Cash Direct Service
Product Specific Conditions – Carrier Cash Direct Service December 2025 (PDF, 348KB)
Commercial Loan Servicing Account
Product Specific Conditions – Commercial Loan Servicing Account February 2024 (PDF, 1.1MB)
Commercial Insurer Trust and Commercial Segregated Funds Account
Commercial Trust Account, Trustee Account & Business Banking Trustee Account
Commercial Undesignated Client and Designated Client Account
Credit Union Account
Product Specific Conditions – Credit Union Account February 2024 (PDF, 62KB)
Foreign Currency Account
Product Specific Conditions - Foreign Currency Account January 2025 (PDF, 345KB)
Premier Direct Cash Service
Product Specific Conditions – Premier Direct Cash Service December 2025 (PDF, 340KB)
Request for Transfer and Customer Statement Message
Request for Transfer Inward and Customer Statement Message Inward December 2025 (PDF, 79KB)
Request for Transfer Outward and Customer Statement Message Outward December 2025 (PDF, 77KB)
School Bank Account
Product Specific Conditions – School Bank Account February 2024 (PDF, 62KB)