Coronavirus – Support for your business

As the impact of coronavirus (COVID-19) is felt across the UK, you may have concerns about how it could affect your business.

We’ve put in place some additional support and information to help.

Government-backed lending schemes

Find out moreabout Government lending schemes

Financial support for businesses

Find out more

Accessing your accounts

Find out more

More help & support

Find out more

Impacts on our services

Find out how banking services are currently affected by COVID-19. Thank you for your patience while we manage this unprecedented demand.

Service Status

Government-backed lending schemes

There are three main government-backed lending schemes available to businesses impacted by COVID-19:

  • Bounce Back Loan Scheme (BBLS)
  • Coronavirus Business Interruption Loan Scheme (CBILS)
  • Coronavirus Large Business Interruption Loan Scheme (CLBILS) – not available to customers who do not have a Relationship Manager. 

Please note that as of 24 September, the Chancellor of the Exchequer has announced that the schemes will be extended until 30 November 2020. Scheme changes were also made to existing Bounce Back Loans and Coronavirus Business Interruption Loans. If you have an existing loan, we’ll provide further details shortly, there’s no need to contact us at this time.

In order to direct you to the appropriate scheme for your business, please select the relevant option below:

Businesses without a Relationship Manager

Find out moreabout government lending schemes

Businesses with a Relationship Manager

Find out moreabout government lending schemes

Asset Finance

If you are looking to acquire a new asset or finance an existing asset, but your business has experienced difficulties as a result of the coronavirus pandemic, the Coronavirus Business Interruption Loan Scheme may be available to support you.

Your Group turnover must be between £3million and £45million to be eligible to apply.

Coronavirus Business Interruption Loan Scheme – Asset Finance

Find out moreabout CBIL asset finance

Financial support for your business

We have designed a £2 billion support package to help your business over the coming weeks and months.

For more information on the Bounce Back Loan Scheme (BBLS) or Coronavirus Business Interruption Loan Scheme please visit our Government-backed lending schemes pages.

Loan capital repayment holidays

We’re offering Capital Repayment Holidays on existing loans, subject to credit assessment. 

 

Capital repayments will be stopped for a period of up to 6 months. 

 

You will still need to pay the interest on your loan during this period. 

 

At the end of the Capital Repayment Holiday your loan term will be increased by the same period.

 

Please note, this will increase the overall cost of your loan as you will pay more interest over a longer term

 

£0-£3m annual turnover: Call 0345 072 5555 (we’re available from 9am to 5pm Monday to Friday)

£3m-£100m annual turnover: Please contact your Relationship Manager.

Asset Finance Payment holidays

Asset Finance Payment holidays of up to 3 months for existing facilities.

 

For existing clients with Hire Purchase and Leasing facilities we are offering payment holidays of up to 3 months.

 

Please visit our Asset Finance page for more information on how to apply.

Accessing your accounts

There are a number of ways you can stay in control of your business finances remotely.

Internet Banking

Business Internet Banking gives you access to your accounts using a desktop, laptop or mobile device. 

You can:

  • Pay people and companies
  • View statements and download PDF copies
  • Transfer money
  • Manage regular payments
  • Manage who can access your account
Log into business internet banking

Mobile Banking

Once you have registered for Online for Business, download our mobile banking app from an app store.

You can:

  • Check your balance
  • Pay in cheques (£1000 per cheque, £2000 daily limit)
  • Make payments to existing beneficiaries
  • View and cancel regular payments
Find out more

Telephone self-service

Our automated service lets you take care of your day-to-day banking at a time and place that suits you.

You can:

  • Check balance and recent transactions
  • Transfer money
  • Change standing orders
  • Order statements
  • Pay bills
Find out more

More help & support

Our road to recovery guides

Read our three guides designed to support businesses impacted by the coronavirus pandemic.

Find out morego to page

Coronavirus support guides

From planning ahead and maintaining your workforce’s mental wellbeing to an overview of available government support.

Read our guides

The COVID-19 Webcast Series

Our webcast series covers a range of topics including; managing fraud risks, mental health, optimising working capital and risk management.

Watch now

Customer stories

Discover the fantastic resilience and courage shown by businesses across the UK who have adapted their business in response to coronavirus.

Read more

Ask us a question

Search our support assistant for answers to common queries.

Ask a question

ANY PROPERTY GIVEN AS SECURITY, WHICH MAY INCLUDE YOUR HOME, MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR OTHER DEBTS SECURED ON IT.

All lending is subject to a satisfactory credit assessment and we will need your permission to carry out a credit check on you and your business. You should not apply for an amount that you cannot comfortably afford to repay now and in the future to avoid the possibility of legal action.  

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk