Help & Support

Can’t find what you’re looking for? 

Here’s some of the most frequently searched-for topics:

Manage who can access your accounts

Add or remove account users

Find out more >about adding or removing account users

Change address

Tell us if your business has moved

Find out more >about changing address

Get to know your card reader

Learn more about your card reader, how to use it and what to do if there’s a problem

Find out more >about card readers

Telephone Banking

Find out how to use our fast and simple Telephone Banking self service, so that you take care of your day-to-day banking at a time and place that suits you.

Coronavirus – Supporting your business

Find out what additional financial support is available for businesses impacted by coronavirus.

Find out more

Fraud prevention

Guidance and support to stay one step ahead of the fraudsters. Make sure your business is protected.

Cyber risk

Reduce your exposure and get help managing the cyber-threat facing your business.

Useful forms and resources

Find a list of online forms and resources to help you add signatory access, remove or amend access for existing IB users, create or amend a standing order, understand what protection you have with Direct Debits and more, all in one convenient place.

Useful forms for business with a turnover of £0-£3m

Useful forms for business with a turnover of £3m-£25m

Change your business address

Please notify us if you notice any unusual activity from your account, or if your card is lost or stolen.

Support through financial difficulty

We understand our customers may face a range of different problems but most of these will impact on revenue and short-term cash flow requirements.

Bank of Scotland is committed to helping customers find a way forward if they are experiencing financial difficulty. 

Help with bereavement

If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.

Should the worst happen you can rely on us to give you guidance and support when you need it most.

Business guides

Practical guides to support you in developing your business - from starting up, scaling up, through to exporting internationally.

Contact us

If you are an existing customer, please contact either your Relationship Manager, or our Business Management team on:

0345 300 0268

Lines are open Monday to Friday - 7am to 8pm and Saturday - 9am to 2pm except on UK bank holidays.

If you're a new customer, please call us on:

0345 606 0286

Lines are open Monday to Friday 9:00am-5:00pm.


Got a question?

We’re on Twitter 9:15am to 5:15pm Mon-Fri.

You can receive news and product updates and share your feedback and experiences with us.

*We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. Our new app requires iOS 8.0 or above, or Android 4.2 or above. Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions