Help & Support

Account Management

Online Banking

Payments

Security & fraud

Coronavirus – Supporting your business

Find out what additional financial support is available for businesses impacted by coronavirus.

Find out more

Useful forms and resources

Find a list of online forms and resources to help you add signatory access, remove or amend access for existing IB users, create or amend a standing order, understand what protection you have with Direct Debits and more, all in one convenient place.

Useful forms for business with a turnover of £0-£3m

Useful forms for business with a turnover of £3m-£25m

Support through financial difficulty

We understand our customers may face a range of different problems but most of these will impact on revenue and short-term cash flow requirements.

Bank of Scotland is committed to helping customers find a way forward if they are experiencing financial difficulty. 

Help with bereavement

If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.

Should the worst happen you can rely on us to give you guidance and support when you need it most.

Business guides

Practical guides to support you in developing your business - from starting up, scaling up, through to exporting internationally.

Contact us

If you are an existing customer, please contact either your Relationship Manager, or our Business Management team on:

0345 300 0268

Lines are open Monday to Friday - 7am to 8pm and Saturday - 9am to 2pm except on UK bank holidays.

If you're a new customer, please call us on:

0345 606 0286

Lines are open Monday to Friday 9:00am-5:00pm.

Twitter

Got a question?

We’re on Twitter 9:15am to 5:15pm Mon-Fri.

You can receive news and product updates and share your feedback and experiences with us.

*We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. Our new app requires iOS 8.0 or above, or Android 4.2 or above. Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions