Help & Support

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Account management

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Online banking

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Making payments

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Cards

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Security and fraud

Most popular help and support queries

Change who can access your accounts

Find your IBAN and BIC

Log on to business internet banking

Change your business address

Close an account

Report fraudulent use of online banking

Still need help?

Find a phone number

Find a phone number

If the assistant on this page can’t help you find the best way to get in touch.

Contact us

Support through financial difficulty

Support through financial difficulty

Facing financial difficulty as a business can be a challenge. We can help you on the road to recovery.

Financial worries support

Help with bereavement

Help with bereavement

Should the worst happen we are here to help and give you guidance and support when you need it most.

Help with bereavement

Accessibility and disability

Accessibility and disability

We want to make banking as easy as possible for you. Find out how we can support your everyday banking needs.

Accessibility and disability

Support with mental health

Support with mental health

Whatever is on your mind at the moment,  Bank of Scotland, in partnership with Mental Health UK and Money and Mental Health Policy Institute can offer our business customers support and advice.

Mental health support

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Business guides

Practical guides to support you in developing your business - from starting up, scaling up, through to exporting internationally.

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