Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that our colleagues can help customers most in need, some Telephone Banking services are temporarily unavailable. Find out more.

Help & Support

Telephone Banking

Find out how to use our fast and simple Telephone Banking self service, so that you take care of your day-to-day banking at a time and place that suits you.

Coronavirus (COVID-19) – Supporting your business

We're ready to support our UK small business customers with additional financial support if they're impacted by coronavirus.

Find out more

Useful forms and resources

Find a list of online forms and resources to help you add signatory access, remove or amend access for existing IB users, create or amend a standing order and more, all in one convenient place.

Useful forms for business with a turnover of £0-£3m

Useful forms for business with a turnover of £3m-£25m

Change your business address

Please notify us if you notice any unusual activity from your account, or if your card is lost or stolen.

Business guides

If you’re looking for essential business guidance you can access our comprehensive range of online business resources and tools – covering everything from business start-up fundamentals to guidance on operating internationally.

It’s all part of our support for you on your business journey.

Support through financial difficulty

We understand our customers may face a range of different problems but most of these will impact on revenue and short-term cash flow requirements.

Bank of Scotland is committed to helping customers find a way forward if they are experiencing financial difficulty. 

Stay safe and secure online

Banking should always be as safe as possible. We use the latest online security measures to protect your money, your personal information and your privacy.

Help with bereavement

If you’ve lost someone in your business or who operated a business account, we’re here to help make the process of sorting out the finances as simple and straightforward as possible.

Should the worst happen you can rely on us to give you guidance and support when you need it most.

Contact us

If you are an existing customer, please contact either your Relationship Manager, or our Business Management team on:

0345 300 0268

Lines are open Monday to Friday - 8am to 5pm and Saturday - 9am to 2pm except on UK bank holidays.

If you're a new customer, please call us on:

0345 606 0286

Lines are open Monday to Friday 9:00am-5:00pm.


Got a question?

We’re on Twitter 9:15am to 5:15pm Mon-Fri.

You can receive news and product updates and share your feedback and experiences with us.

*We don’t charge you for Mobile Banking but your mobile operator may charge you for certain services such as downloading or using the app, so please check with them. Our new app requires iOS 8.0 or above, or Android 4.2 or above. Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions