Travel insurance

Benefit from Travel Insurance when you book your trip with your Bank of Scotland Business Credit or Business Charge Card

Period of insurance and cancellation rights

The insurance commences on the date that the first card is issued and remains in force throughout the period during which any of the cards to which it relates are valid. Renewal of the insurance will be automatic on renewal of a card. Cancellation of the card agreement will automatically cancel the insurance. The insurance cannot be cancelled independently of the card contract.

Additional services for cardholders

This insurance meets the demands and needs of organisations that wish to provide employees with benefits that may not be included in standard travel insurance policies.

The benefits are arranged by Aspire Insurance Advisers Limited, an International SOS company, authorised and regulated by the Financial Conduct Authority, reference number 312228. Cover is provided when at least 50% of the total cost of business travel has been purchased with our Business Cards. These services cover the cardholder, his/her family and up to three colleagues travelling together.

Travel Benefits

Table of travel benefits

Benefits

Limit

Excess

Benefits

Personal Accident (Full Cover)

Limit

£112,500                            

Excess

nil

Benefits

Emergency Medical Expenses

Limit

£90,000

Excess

£50

Benefits

Cancellation

Limit

£2,250                           

Excess

£50

Benefits

Missed Departure

Limit

£450                                 

Excess

nil

Benefits

Hospital Daily Benefit

Limit

£25 per day (max 30 days)  

Excess

48 hours

Benefits

Travel Delay

Limit

£25

Excess

4 hours

Benefits

Baggage Delay (Max 12Hrs) - per Hour

Limit

£40

Excess

4 hours

Benefits

Document Replacement

Limit

£1,000

Excess

nil

Benefits

Legal Expenses

Limit

£2,500

Excess

nil

How to make a claim

To make a claim, call Crawford & Company on +44 (0) 121 295 9911 (International charges may apply). Lines are open 9am to 5pm Monday to Friday, except public holidays.

Outside working hours, contact Crawford & Company by email at creditcardclaims@crawco.eu and request a claim form.

Emergency Medical and Travel assistance Services are available 24 hours a day from International SOS. If the Cardholder needs these Services, please call +44 208 762 8146.

    • Any claim in respect of Cardholders aged 76 (seventy-six) years or older at the start of a Journey.
    • Any Pre-existing Health Disorder or Condition
    • Any Journey booked or undertaken against medical advice
    • Any Journey specifically undertaken with the intention of obtaining medical treatment
    • Any claim arising from pregnancy, unless unexpected complications arise, and in no circumstances where the pregnancy has entered the 7th month at the start of a Journey
    • Any claim arising from or related to wilfully self-inflicted Bodily Injury or Illness, insanity, alcohol, drug or substance abuse or self-exposure to needless peril (except in an attempt to save human life) or suicide
    • Any claim arising from or related to the Cardholder engaging in any winter sports.