Make an international payment
You can make international payments in Business Internet Banking and Commercial Banking Online.
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You can make International Payments from your Business Banking Mobile app, to any of your existing payees.
Making an International Payment from your app
- Go to ‘More actions’ next to the account you want to send money from.
- Under ‘Payments and transfers’, select ‘Make an international payment’.
- Tap ‘Select an International Recipient’, then select an existing recipient from the list.
- Enter the amount you want to pay, along with the currency you want to send.
- Tap ‘Continue’ to review your payment.
- Enter your password and tap ‘confirm payment’ to make the International Payment.
To add new payees, log in to Business Internet Banking on your desktop. Any new payees you set up will be available in your mobile app, the next time you log on.
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You can make International Payments in Commercial Banking Online.
You’ll find step-by-step help in the Help Centre. To get here select ‘Help’ at the top of any page or ‘Need any help?’ next to the page title in Commercial Banking Online.
To find out how to make an international payment in Business Internet Banking, follow these steps:
- Log in to Business Internet Banking.
- Select 'More actions' next to the account you want to send money from.
- Under 'Payments and transfers', select 'Make an international payment'.
- You can select an existing recipient from the drop-down box or pay someone new by entering the BIC/Swift code in the 'I know the BIC/Swift code' field.
- If you're setting up a new recipient on the next screen, you will be asked to enter the country, IBAN or account number, recipient's bank name and bank address, recipient's name and their address. Select 'Continue'.
- Enter in the amount you want to pay, along with the currency you want to send it in.
- Review your payment then press 'Confirm'.
Frequently asked questions
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We have a dedicated Help & Support page for this.
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Business Internet Banking
You can use our calculator when you're making an international payment. This will give you an idea of the rates and charges you may incur or you can take a look at our Rates and Charges.
Commercial Banking Online
Contact your relationship team for information about fees for international payments.
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To cancel a payment you’ve already made you'll need to call our International Helpdesk on 0345 300 0101.
We can’t guarantee we’ll be able to cancel the transaction once the money has left your account.
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Your payment may have been rejected because some information is missing or was entered incorrectly.
For a payment to be successful you need:
- BIC/Swift code
- IBAN number
- Recipients bank name and bank address
- Recipients name and address
If you need more help finding out why your payment has been rejected, call our International Helpdesk on 0345 300 0101.
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BIC and IBAN numbers are only used in international payments.
A Bank Identifier Code (BIC) – sometimes referred to as a Swift code, – is a number that helps identify the recipient’s bank.
An International Bank Account Number (IBAN) is a number that helps identify the account you’re are paying money to.
Still need help?
If you still need help, please call the Internet Banking Helpdesk on 0345 300 2924.
We’re open Monday to Friday, 7am to 8pm and Saturday, 9am to 2pm. This excludes bank holidays.