Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that our colleagues can help customers most in need, some Telephone Banking services are temporarily unavailable. Find out more.

    • Terms and Conditions

    Terms and conditions are provided based on the legal entity which you bank with. If you hold any Bank of Scotland 25m+ products or services please read your applicable terms and conditions.

    For the relevant terms and conditions for your products and services below please click on the appropriate link.

    *other criteria may apply

    Contact us

    Existing customers
    0345 300 0268

    New customers
    0345 300 1319