Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that our colleagues can help customers most in need, some Telephone Banking services are temporarily unavailable. Find out more.

Terms and Conditions

Terms and conditions are provided based on the legal entity which you bank with. If you hold any Bank of Scotland 25m+ products or services please read your applicable terms and conditions.

For the relevant terms and conditions for your products and services below please click on the appropriate link.

*other criteria may apply