Terms and Conditions
If your turnover is £25m+, please read your applicable Terms and Conditions for products or services.
For the relevant terms and conditions for your products and services below please click on the appropriate link.
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- Telephone Banking – PhoneBank® for Business (PDF, 133KB)
- Telephone Banking – PhoneBank® for Business (PDF, 120KB) (These apply to new users from and including 1 November 2025. For existing users these will be effective from and including 1 February 2026)
- Telephone Banking - Commercial Telephone Banking
- Business Internet Banking
- Commercial Banking Online
- Text Alerts (PDF, 72KB)
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Charity Account
For full details of your terms and conditions please view documents below.
Community Account
For full details of your terms and conditions please view documents below.
School Bank Account
For full details of your terms and conditions please view documents below.
Treasurers Account
For full details of your terms and conditions please view documents below.
Credit Union Account
Please click on the links below for full details of your terms and conditions.
Commercial Loan Servicing Account
For full details of your terms and conditions please view documents below.
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Commercial Instant Access Account
For full details of your terms and conditions please view the documents below.
Commercial Undesignated Client Account
For full details of your terms and conditions please view the documents below.
Commercial Designated Client Account
For full details of your terms and conditions please view documents below.
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These Terms & Conditions apply to Business Credit or Charge Cards. You can view the terms by selecting the appropriate card:
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Commercial Insurer Trust Account
For full details of your terms and conditions please view the documents below.
Commercial Segregated Funds Account
For full details of your terms and conditions please view the documents below.
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Foreign Currency Account
- General Conditions (PDF, 913KB)
- Account Charges & Processing Times (PDF, 1.1MB)
- Product Specific Conditions (PDF, 345KB)
International Payments
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