Help & Support
- Login to Commercial Banking Online and select Administration.
- Find the user you want to edit. Click the arrow next to the user in the Actions column and select Edit user.
- Select Assign user roles from the progress bar. Make sure Payments and cash management and a role name are both selected. Then select Standing orders and Direct Debits and choose which permission to add: View Standing orders or Cancel Standing orders. When you're done, click Save and continue.
We'll send the user an email to let them know their permissions have been changed.