Request a Direct Debit refund
You might be able to claim a refund for a Direct Debit you haven’t authorised.
Frequently asked questions
-
If there’s a Direct Debit payment made in error, call us immediately.
If you receive a refund, which you are not entitled to, you must pay the money back when the organisation asks you to.
-
Unrecognised transactions may have various reasons. Statement codes help identify payment types.
Pending transactions may show different business names than on the full statement.
Still need help?
To get you to the right place, we just need to check a few details with you.