Find out more about a transaction
If you don’t recognise a transaction there could be a few reasons. Here’s how you can find out more.
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To see more detail about the transaction
- Log on to Commercial Banking Online
- Select ‘Bank Account Summary’ on the ‘Manage Payments’ menu
- To see more information select ‘View details’ in the ‘Additional information’ column.
For more support, look for the help icon at the top of the page when you’re logged on
To see more detail about the transaction:
- Log on to Business Internet Banking
- Select ‘view statement’ on the account the transaction is from
- Select the transaction
- You’ll see details including date, time, name and location of the business.
If the transaction is showing in ‘view pending transactions’, the name of the business may be different from the actual name that will show on your full statement.
Check transaction details
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The codes on your statement will help you understand what type of payment it was.
Common transaction types are:
- BP is a Bill Payment
- DEB is a debit card payment
- DD is a Direct Debit
- FPO is a Faster Payment Outbound.
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Sometimes a subscription fee may be charged even if you weren’t expecting it.
In many cases subscriptions are set up on your debit or credit card. You’ll have given a company permission to take a regular payment from your card.
To cancel a subscription it’s best to speak to the business you set it up with first.
Sometimes the name of the business may be different to what they’re commonly known as.
We’ve put together a list of common business or retailer names.
Still need help?
To get you to the right place, we just need to check a few details with you.