Find out more about a transaction

If you don’t recognise a transaction, you can find out more about it in Business Internet Banking.

To find out more about a transaction using Business Internet Banking, you’ll need to log in. Log in to Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.

 

If you see the new look, use these steps

  1. Select ‘Transactions' underneath the account the transaction is from.
  2. Select the transaction.
  3. You’ll see details including date, time, name and location of the business.

If the transaction is showing in ‘Pending transactions’, the name of the business may be different from the actual name that will show on your full statement.

 

If you don’t see the new look, use these steps

  1. Select ‘view statement’ on the account the transaction is from.
  2. Select the transaction.
  3. You’ll see details including date, time, name and location of the business.

If the transaction is showing in ‘view pending transactions’, the name of the business may be different from the actual name that will show on your full statement.

To find out more about a transaction using Business Internet Banking, you’ll need to log in. Log in to Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.

If you see the new look, use these steps

  1. Select ‘Transactions' underneath the account the transaction is from.
  2. Select the transaction.
  3. You’ll see details including date, time, name and location of the business.

If the transaction is showing in ‘Pending transactions’, the name of the business may be different from the actual name that will show on your full statement.

If you don’t see the new look, use these steps

  1. Select ‘view statement’ on the account the transaction is from.
  2. Select the transaction.
  3. You’ll see details including date, time, name and location of the business.

If the transaction is showing in ‘view pending transactions’, the name of the business may be different from the actual name that will show on your full statement.
 

Check transaction details

Sometimes the name of the business may be different to what they’re commonly known as.

We’ve put together a list of common business or retailer names.

Check names

Still need help?

To get you to the right place, we just need to check a few details with you.

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