Buyers Protection Insurance
Enjoy additional protection when shopping with your Bank of Scotland Business Credit or Business Charge card, with 90-day Buyers Protection.
Protect Your Business
If your eligible item* is either stolen or accidentally damaged within 90 days of purchase, you can be reimbursed up to £2,500 with Buyers Protection Insurance.
*Excess of £50 applies. Check your eligibility in the Buyers Protection information guide.
To provide you with Buyers Protection Insurance, Bank of Scotland works with Aspire Insurance Advisers, who administer the policy on behalf of Certain Underwriters at Lloyd’s of London. Sedgwick are a Third Party Administrator who are responsible for the handling and settling of claims on behalf of insurers.
Please read the full Buyers Protection information guide to see exactly what is, and is not, provided, noting particularly any conditions, limitations and exclusions.
Am I entitled to complimentary Buyers Protection Insurance?
If you use your Bank of Scotland Business Credit or Business Charge card to purchase an Eligible item, you will receive complimentary Buyers Protection Insurance, in respect of your purchase.
What does Buyers Protection Insurance cover?
In the event of Theft and/or Accidental Damage to an Eligible Item(s) within 90 days of purchase, Insurers will replace or repair the Eligible Item(s), or credit the Cardholder account an amount not exceeding the Purchase Price of the Eligible Item(s), or up to the Per Occurrence Limit - whichever is less, subject to the Annual Aggregate Limit.
What is the definition of an Eligible Cardholder?
Cardholders with Eligible Cards (including secondary or additional cardholders on the same account) issued by Bank of Scotland that are valid, open and in good standing (not cancelled, suspended or delinquent) at the time of a claim shall be entitled to receive payment or such other benefit as is provided for in this Policy.
What is the definition of an Eligible Item?
An ‘Eligible Item’:
- Has a minimum purchase price of GBP 50;
- Has been purchased new by you on or after the Commencement Date during the Policy Period;
- Is solely for personal use (including gifts);
- Has been charged fully (100%) to the Eligible Card;
- Is not listed under the ‘Exclusions’ section of the Buyers Protection information guide.
What is the definition of Theft?
‘Theft’ means unlawful taking of property from Your care and/or custody by force and/or duress, with the intent of depriving You from Your property.
What is the definition of Accidental Damage?
‘Accidental Damage’ means a sudden identifiable violent external event where damage occurs to an Eligible Item which could not be expected and where the Eligible Item(s) can no longer perform the function(s) it was intended for.
Who do I contact in the event of a claim?
To make a claim, call Sedgwick Travel Claims Services on +353 1261 2002 (International charges may apply). Lines are open 9am to 5pm.
Outside working hours, contact Sedgwick by email at email@example.com and request a claim form.
Written notice of a claim must be given no later than 45 days from the date of the incident. Failure to give notice within 45 days from the date of the incident may result in a denial of the claim. You must report Theft of an Eligible Item(s) to the police within 36 hours of discovery and the cardholder should provide us with a copy of the original written police report.
Who do I contact to make a complaint?
Sedgwick Travel Claims Service aim to provide a high-class service at all times, however if the service is found to be unsatisfactory, the following procedure is available to resolve the problem:
The cardholder should write with details of the complaint to: The Complaints Officer, Sedgwick Travel Claims Services, P.O. Box 1086, Belfast, BT1 9ES, United Kingdom.
The cardholder can also refer the situation to the Complaints Department at Lloyd’s of London, who may, in certain circumstances, be able to review the matter. Lloyd’s of London’s address is: Complaints, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent, ME4 4RN.
Alternatively you can contact Lloyd’s of London by phone on: 020 7327 5693 or by email firstname.lastname@example.org.
In the event that the Complaints Department is unable to resolve the complaint, it may be possible for it to be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the complaints process.