Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that our colleagues can help customers most in need, some Telephone Banking services are temporarily unavailable. Find out more.

Lost or stolen cards

Lost, stolen and misuse reporting

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person then please notify us immediately by calling the relevant number below:

Products

Contact number

Products

Business Keycard

Contact number

0800 028 8335 UK (dial the operator and request a collect call to 410 581 3836 from abroad)

Products

Business Debit Card

Contact number

0800 028 8335 UK (dial the operator and request a collect call to 410 581 3836 from abroad)

Products

Business Charge Card

Contact number

0800 028 8335 UK (dial the operator and request a collect call to 410 581 3836 from abroad)

Products

Commercial Banking Online

Contact number

0808 202 1390 (7:30 am to 6pm, Monday to Friday, with the exception of bank holidays)

Products

Commercial Telephone Banking

Contact number

Products

PhoneBank® for Business

Contact number

Products

Business Internet Banking

Contact number

Products

Corporate Online

Contact number

Products

Telepay / Teledebit

Contact number

Products

Bacstel IP Direct & Indirect

Contact number

How to avoid misuse of card, PIN or security information

  • Keep your card, PIN and security information in a safe place
  • Never share this information with other people
  • Check your statements carefully and report any unusual transactions to us as soon as possible.