Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that our colleagues can help customers most in need, some Telephone Banking services are temporarily unavailable. Find out more.

Coronavirus (COVID-19) – Support for your business

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect your business.

We’ve put in place some additional support and information to help.

Financial support for small businesses

Find out more

Coronavirus Business Interruption Loan Scheme (CBILS)

Find out more

Accessing your accounts

Find out more

More help & support

Find out more

Impacts on our services

We're working to keep services available for those who most need them, and help you access ways to bank. Find out how services are currently affected by Covid-19.

Find Out More

Financial support for small businesses

We’re keen to help protect our small business customers from the impacts of coronavirus and we’ve therefore introduced a £2 billion package of arrangement fee free finance for businesses with a turnover up to £25 million to help minimise disruption to your business operation over the coming weeks and months.

This support package has been designed to help you manage your ongoing cash flow needs caused by supply chain interruptions or employee absences. The financial support available includes:

1. No arrangement fees for new overdrafts or overdraft limit increases.

  • For businesses with a turnover of up to £3m, please visit our Overdraft page for more information on how to apply for an overdraft
  • For businesses with a turnover of £3-25m, please contact your relationship manager
2. No arrangement fees for new or increased invoice finance facilities.
  • Existing clients – who have requests for increased facilities, please contact your Client Manager in the first instance who will be able to support 
  • New requests – to enquire about a new invoice finance facility please complete a quote or contact one of our dedicated invoice finance specialists on 0800 169 4356 

Coronavirus Business Interruption Loan Scheme

In the 2020 Budget, the Chancellor announced a new Coronavirus Business Interruption Loan Scheme for businesses with a turnover up to £45 million, which will enable the continued provision of finance to UK businesses during the COVID-19 outbreak.

If you are eligible within our existing lending criteria, the British Business Bank scheme rules mean that this scheme does not apply.

Find out if your business is eligible and how to apply

More information can be found on the British Business Bank website.

All lending is subject to status.

Back to top

Coronavirus support guides

Find information and guidance to support your business through this difficult time.

Accessing your accounts

There are a number of ways you can stay in control of your business finances remotely.

Internet Banking

Business Internet Banking gives you access to your accounts using a desktop, laptop or mobile device. 

You can:

  • Pay people and companies
  • View statements and download PDF copies
  • Transfer money
  • Manage regular payments
  • Manage who can access your account
Log into business internet banking

Mobile Banking

Once you have registered for Business Internet Banking, download our mobile banking app from the app stores.

You can:

  • Check your balance
  • Pay in cheques (£500 per cheque, £1000 daily limit)
  • Make payments to existing beneficiaries
  • View and cancel regular payments
Find out more

Telephone self-service

Our automated service lets you take care of your day-to-day banking at a time and place that suits you.

You can:

  • Check balance and recent transactions
  • Transfer money
  • Change standing orders
  • Order statements
  • Pay bills
Find out more

More help & support

Ask us a question

Search our support assistant for answers to common queries.

Ask a question


All lending is subject to a satisfactory credit assessment and we will need your permission to carry out a credit check on you and your business. You should not apply for an amount that you cannot comfortably afford to repay now and in the future to avoid the possibility of legal action.  

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk