Log in to Business Internet Banking

Get support with logging in to Business Internet Banking.  There are two different ways to log in for the first time depending on how you registered.

Existing user?

If you already use Business Internet Banking and can't log in, you’ll find support in our frequently asked questions pages.
 

Get help logging in

Support for your card reader

Not registered?

Find out how to register for Business Internet Banking.

Get set up

First-time log in

Depending on how you registered, follow one of these steps to log in to Business Internet Banking for the first time.

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Steps to take

We’ll guide you through it.

  • Before you start, you’ll need:

    • Your Username– we posted or emailed this to you
    • Your card reader – we've sent you this
    • Authentication card – we posted this to you
    • PIN – we’ve posted this to you
    • Temporary password – we texted this to you

     

    You must have all the above before carrying on, unless you use personal internet banking with Bank of Scotland.  If you already use internet banking with a personal account, you can complete step 1 and 2 then go straight to step 5.

    How to log in

    1. Go to the Business Internet Banking log in page
    2. Put in the Username we sent you.  If you already have internet banking with us, put in your personal Username and password and go to step 5.  If your Username does not match, please call us on 0345 300 2924
    3. Next, enter the temporary password that we texted you into the ‘Password’ field.  We’ll then tell you to create your own password
    4. We’ll ask you to create your memorable information.  We might use this to identify you when you log in
    5. We’ll ask you to use your card and reader.  Check that the last five numbers of the card are the same as the ones on the log in screen.  You can change the numbers by clicking in the box on the screen
    6. Press the ‘identify’ button on your card reader.  Use the PIN we sent you by post and choose ‘Enter’
    7. You’ll see an eight-digit number on the card reader.  Put this number into the box on the log in page and press ‘Continue’

    Trusting the browser on your device

    After you’ve been using Business Internet Banking for a while, we’ll ask you to trust the browser on your device.  This is a security feature that makes logging in quicker

    It means you’ll only need to key in characters from your memorable information and you won’t need to use your card and reader

    This trusted status won’t carry over to other devices though.  So, you’ll have to agree this on every device you use

Before you start, you’ll need:

  • Your Username – we sent this to you by post or email
  • Temporary password – you should have got this by text
  • Your mobile phone with the number you gave us when you registered
  • If you use personal internet banking with Bank of Scotland, you can use your existing Username and password

How to log in

  1. Go to the Product Hub by clicking the link in the email we sent you.  It's called 'Welcome to Business Internet Banking’
  2. Put in your email address
  3. We'll send you an email and a text with a one-time passcode in them.  Put these into the screen
  4. Click on the 'Start activation' link
  5. Answer the questions that come up

First-time log in FAQs

Still need help?

Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm. This excludes bank holidays.

Call us on
0345 300 2924

From abroad call
(+44) 131 339 8620

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