Order a replacement Business Debit Card

If your card is damaged, you can order a replacement here. If it’s lost or stolen,  report this to us immediately.

Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation.  Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.
Log in to Business Internet Banking

Chat in the app

In the app, go to 'Support' then 'Message us'. 

Ask the assistant to ‘Order a replacement debit card’.

You’ll receive your replacement card in 5-7 working days.

More on the app

Chat in the app

In the app, go to 'Support' then 'Message us'. 

Ask the assistant to ‘Order a replacement debit card’.

You’ll receive your replacement card in 5-7 working days.

Not registered for the app?

Not registered for the app?

Get started

Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation.  Over the next few weeks, you may see either the current layout or the new experience. The guidance below will help you with both versions.

Log in to Business Internet Banking

Business Internet Banking guidance

To order a replacement card using Business Internet Banking, you’ll need to log in. Log in to Business Internet Banking

 

If you see the new look, use these steps

  1. Go to ‘More’ underneath the account you need the card for.
  2. Select ‘Manage this account’ then ‘Replace a card’.
  3. Complete the on-screen instructions and select ‘Submit’.

You’ll receive your replacement card in 5-7 working days.

 

If you don’t see the new look, use these steps

  1. Go to ‘More actions’ next to the account you need the card for.
  2. Select ‘Account services’ then ‘Request replacement card’.
  3. Complete the on-screen instructions and select ‘Submit’.
You’ll receive your replacement card in 5-7 working days.

Business Internet Banking guidance

To order a replacement card using Business Internet Banking, you’ll need to log in. Log in to Business Internet Banking

If you see the new look, use these steps.

  1. Go to ‘More’ underneath the account you need the card for.
  2. Select ‘Manage this account’ then ‘Replace a card’.
  3. Complete the on-screen instructions and select ‘Submit’.

You’ll receive your replacement card in 5-7 working days.

If you don't see the new look, use these steps.

  1. Go to ‘More actions’ next to the account you need the card for.
  2. Select ‘Account services’ then ‘Request replacement card’.
  3. Complete the on-screen instructions and select ‘Submit’.

You’ll receive your replacement card in 5-7 working days.
 

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