Contact Us

Get in touch with us if you think you’ve fallen for a scam or your account has been used without your approval.

Watch out for scams!

Watch out for scams!

Our team are here to help if you notice anything unusual on your account or think you’ve been scammed.

To help keep your Internet Business Banking account safe, please tell us if someone

  • Knows the password.
  • Has used the account without your approval.
  • Has taken money from the account.
  • Has made you move their money into the account.

Please call us anytime on:

Debit card team
Call us on 0345 600 4862

Business credit or charge card
Call us on 0345 602 2042

Online for Business
0345 600 9656

If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the Sign Video service.

If your card, PIN or security information has been lost, stolen, misused or disclosed to a third person, please see lost, stolen and misuse reporting.

Bank of Scotland will never ask you to:

  • Share account details like user ID, password and memorable information.
  • Tell us the security number for Telephone Banking.
  • Tell us the PIN code or expiry date of your business bank card.
  • Move money to another account

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