Help & Support

Close an account

You can ask for us to close an account by completing the Account Closure form. You can credit any closing balance to a new or existing bank account.

To get you to the right form, we just need a bit of information from you.

 

Based on your answers, here is how you close your account:

Complete the form below

You can return the completed form to us by either:

emailing it to – commercialclientservicing@lloydsbanking.com , or
posting it to – Bank of Scotland, Commercial Servicing, Edinburgh, BX2 1LB

Based on your answers, here is how you close your account:

Complete the form below

You can return the completed form to us by either:

emailing it to – CommercialClientServicingSME@lloydsbanking.com , or
posting it to – Bank of Scotland, Commercial Servicing, Edinburgh, BX2 1LB

Based on your answers, here is how you close your account:

Call us

Before we can close an account, you must either settle any outstanding lending or set up a loan servicing account. Also, if there any security held, it must be discharged before closing an account.

To do this you can contact Business Banking on 0345 300 0268

We’re open 7am to 8pm Monday to Friday and 9am to 2pm on Saturdays.

Based on your answers, here is how you close your account:

Complete the form below

You can return the completed form to us by either:

emailing it to – BusinessBankingServicing@lloydsbanking.com or
posting it to – Bank of Scotland, Business Banking, PO Box 1984, Andover, SP10 9GZ

Frequently asked questions

  • Your form needs to be signed in line with your mandate before we can close your account. If you need to update your mandate, visit change who can access your accounts.

  • We recommend on sending your completed form by email.

    You’ll find the email address in the form, at the bottom of section 6.

    Yes, you can download, print and return the form to us by post. You can find the address on Section 5 of the form.

    Before you send us your form, make you have filled it in correctly and it has been signed line with your mandate.

  • Emailing your completed form is the fastest way to close your account.

    You can find the email address to use at the bottom of Section 5 of the form.

  • There are a few reasons we might not have been able to close your account:

    • The signatures on the form didn’t match what’s on your mandate. If you need to update your mandate, visit change who can access your accounts.
    • You still have money in your account and haven’t told us where to send it. You’ll need to move your money to another account before we can close it.
    • Your account is overdrawn. You’ll need to bring your account back in credit before we can close it.
    • There are products, lending or security linked to your account. You’ll need to close, settle or discharge these services before we can close your account. If you have a loan, you can open a separate loan servicing account by contacting your Business Manager or Relationship Team.

    If you still can’t close your account, contact your Business Manager or Relationship team.

  • Products, lending and security are services offered by the Bank. Some of the most common examples are shown below:

    Account products – Currency Accounts, Savings or Deposit Accounts
    Lending products – Overdraft, Credit/Charge cards or Loans (including BBLS or any government backed lending)
    Security – Legal Charge, Guarantees or Debentures

  • You’ll need to speak to your new bank. They should be able to arrange a switch from your current bank account, which will move over any Direct Debits or standing orders you have on your Bank of Scotland account.

  • You can use our text or email service to get notified when we’ve received your completed form, and when we’ve closed your account.

    You can sign up for the text or email service in Section 3 of the Account Closure form.

    You will get a closing statement by post when the account has been closed, regardless of if you have signed up for the service.

  • You’ll need to contact your Relationship Team or Business Manager. The Account Closures form only lets you close up to 20 accounts for a single legal entity.

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