Manage account access

Tell us who can access your accounts and what they can do.

Add, amend or remove people from your mandate.

A mandate shows who is named on your account and what they can do.

Adding someone to it means you could let them:

  • Make payments on your behalf. 
  • Talk to us about a transaction. 
  • Apply for new products for your business. 
  • Have access to Business Internet Banking.

What are signing instructions?

They tell us how many people are needed to approve changes to your business accounts.

  • You can give people full or limited access to your business accounts

                                  Full

                           Limited

    Make payments

                                  Full

                                     ✓

                           Limited

                                     ✓

    Talk to us about your business account

                                  Full

                                     ✓

                           Limited

                                     ✓

    Access Business Internet Banking

                                  Full

                                     ✓

                           Limited

    Apply for products, such as a loan, overdraft or savings account

                                  Full

                                     ✓

                           Limited

    Authorise changes, such as updating your address

                                  Full

                                     ✓

                           Limited

Add or remove someone on your accounts

I'm Registered for Online for Business

Just follow these steps to get started.

  1.  Log in to Business Internet Banking 
  2. Select Admin 
  3. Choose Manage access to account under User access settings 

Watch the video to see how it works.

Log in

 

 

If your business needs 1 or 2 account users to approve payments and other banking tasks, it's easy to add people - or remove them from - your business accounts.

To add a new person you'll need their:

  • full name
  • UK mobile number
  • email address


You’ll also need to tell us whether they are a Beneficial Owner of the business. And if so, how much of it they own.

To add or remove a person you'll need either:

  • a mobile phone - so we can send you a one-time code
  • a clear photo or scan of your signature and a code we'll provide

I'm not registered for Business Internet Banking

You can add or remove people by completing our online form.

Get started

To get Business Internet Banking, you can register online.

Make other changes with our mandate variation form

Change signing instructions

Tell us how many signatories are needed to approve banking tasks.

 

Get started

Manage access levels

Change existing users' access levels and/or status to manage what they can do online.

Get started

  • Unable to collect all the signatures?

    If you’re unable to collect the two full power signatures required to authorise your Mandate Variation request you will need to complete a Resolution.

    For Companies, Limited Liability Partnership’s and Club, Charity and Society accounts complete the following steps, using the relevant template below:

    1. Download the relevant PDF template below
    2. Copy the PDF contents into a word processing document
    3. Complete the Resolution using the guidance provided in the PDF
    4. Collect the required signatures
    5. Post the completed form to your named Relationship Manager or to the following address:

        Bank of Scotland,
        Business Banking,
        PO Box 1984,
        Andover,
        SP10 9GZ

    For Public Limited Companies and Private Limited Companies:
    Companies template (PDF, 85KB)

    For Limited Liability Partnerships and Limited Partnerships:
    Limited Liability Partnership’s template (PDF, 83KB)

    For Club, Charity and Societies:
    Club, Charity and Societies' template (PDF, 145KB)