Coronavirus – Support for your business

As the impact of coronavirus (COVID-19) is felt across the UK, you may have concerns about how it could affect your business.

We’ve put in place some additional support and information to help.

Government-backed lending schemes

Find out moreabout Government lending schemes

Frequently asked questions

View our FAQs

Guides and resources

Find out more

Accessing your accounts

Find out more

Impacts on our services

Find out how banking services are currently affected by COVID-19. Thank you for your patience while we manage this unprecedented demand.

Service Status

Government-backed lending schemes

There are three main government-backed lending schemes available to businesses impacted by COVID-19.

  • Bounce Back Loan Scheme (BBLS)

Already have a Bounce Back Loan?

Businesses who have already received funds through the scheme but did not take the maximum amount available to them, may now be able to request a top-up to their existing Bounce Back Loan. Find out if you’re eligible for the top-up and how to apply.

  • Coronavirus Business Interruption Loan Scheme (CBILS)
  • Coronavirus Large Business Interruption Loan Scheme (CLBILS) – not available to customers who do not have a Relationship Manager.

The deadline for all government-backed lending scheme applications has now been extended to 31 March 2021, as announced by the Chancellor of the Exchequer on 17 December 2020.

In order to direct you to the appropriate scheme for your business, please select the relevant option below:

Businesses without a Relationship Manager

Find out moreabout government lending schemes

Businesses with a Relationship Manager

Find out moreabout government lending schemes

Asset Finance

If you are looking to acquire a new asset or finance an existing asset, but your business has experienced difficulties as a result of the coronavirus pandemic, the Coronavirus Business Interruption Loan Scheme may be available to support you.

Your group turnover must be between £3million and £45million to be eligible to apply for CBILS Asset Finance.

More about CBILS Asset Finance

Guides and resources

Road to Recovery

Insights into the shape and pace of the UK’s economic recovery, and useful guides to support businesses manage the effects of the coronavirus pandemic.

Find out morego to page

Resource Centre

COVID-19 guides and resources

From FAQs and maintaining your workforce’s mental wellbeing to an overview of available government support.

Read our guides

Business mentoring

Find out how mentoring could help you lead your business through COVID-19 with confidence.

Read the mentoring article

Customer stories

Discover the fantastic resilience and courage shown by businesses across the UK who have adapted their business in response to coronavirus.

Read customer stories

Ask us a question

Search our support assistant for answers to common queries.

Ask a question

Quick links

Accessing your accounts

There are a number of ways you can stay in control of your business finances remotely.

Internet Banking

Business Internet Banking gives you access to your accounts using a desktop, laptop or mobile device. 

You can:

  • Pay people and companies
  • View statements and download PDF copies
  • Transfer money
  • Manage regular payments
  • Manage who can access your account
Registerfor business internet banking

Mobile Banking

Once you have registered for Online for Business, download our mobile banking app from an app store.

You can:

  • Check your balance
  • Pay in cheques (£1000 per cheque, £2000 daily limit)
  • Make payments to existing beneficiaries
  • View and cancel regular payments
Find out more

Telephone self-service

Our automated service lets you take care of your day-to-day banking at a time and place that suits you.

You can:

  • Check balance and recent transactions
  • Transfer money
  • Change standing orders
  • Order statements
  • Pay bills
Find out more


All lending is subject to a satisfactory credit assessment and we will need your permission to carry out a credit check on you and your business. You should not apply for an amount that you cannot comfortably afford to repay now and in the future to avoid the possibility of legal action.  

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: