Help & Support

Amend online access for an existing user

Complete a Mandate Variation form to update who can access Business Internet Banking, what type of access they have and what accounts they can see.

Here are some of the changes you can make

  • Upgrade to Full Access User status.
  • Upgrade to Delegate User status.
  • De-register a Business Internet Banking user.
  • Update who can access your business accounts, change your mailing address and amend your signing instructions.

To register a new user, submit a request in Business Internet Banking or use the online registration form.

  • What are the different levels of access?

    Full Access User

    Delegate User

    View Only User

    View current and historic statements

    Full Access User

    Delegate User

    View Only User

    Check balances and view transactions

    Full Access User

    Delegate User

    View Only User

    Make payments

    Full Access User

    Delegate User

    View Only User

    Set or amend individual payment limits for Delegate users

    Full Access User

    Delegate User

    View Only User

    Online service to allow 2 or 3 users to authorise all payments

    Full Access User

    Delegate User

    View Only User

    Make up to 25 faster payments in Business Internet Banking  at one time

    Full Access User

    Delegate User

    View Only User

    Transfer money between your Bank of Scotland business accounts

    Full Access User

    Delegate User

    View Only User

    Set or amend and cancel most standing orders

    Full Access User

    Delegate User

    View Only User

    View only

    View and cancel most Direct Debits

    Full Access User

    Delegate User

    View Only User

    View only

    Print your statement or download it into other  financial software 

    Full Access User

    Delegate User

    View Only User

    Apply for a business loan, overdraft, savings account and Business Credit Card

    Full Access User

    Delegate User

    View Only User

    Request and authorise non-payment service tasks online

    Full Access User

    Delegate User

    View Only User

By post

Before you start you’ll need:

  • Your UK mobile number and email address
  • Business sort code and account number
  1. Create your request, and once completed generate a PDF form. 
  2. Download the completed PDF to your device and print it out.
  3. Collect all the required signatures and post the form to the address provided.
Mandate Variation RequestMandate Variation Request
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