Help & Support

Amend online access for an existing user

Complete a Mandate Variation form to update who can access Business Internet Banking, what type of access they have and what accounts they can see.

Here are some of the changes you can make

  • Upgrade to full access status.
  • Change to delegate status.
  • De-register a Business Internet Banking user.
  • Update who can access your business accounts, change your mailing address and amend your signing instructions.

To register a new user, submit a request in Business Internet Banking or use the online registration form.

  • What are the different levels of access?

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    View current and historic statements

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    Check balances and view transactions

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    Make payments

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    Set or amend individual payment limits for Delegate users

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    Online service to allow 2 or 3 users to authorise all payments

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    Make up to 25 faster payments in Business Internet Banking  at one time

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    Transfer money between your Bank of Scotland business accounts

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    Set or amend and cancel most standing orders

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    View only

    View and cancel most Direct Debits

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    View only

    Print your statement or download it into other  financial software 

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

    Apply for a business loan, overdraft, savings account and Business Credit Card

    Full access (Full Power Signatories)

    Full access (Delegate)

    View Only access (Delegate)

By post

Before you start you’ll need:

  • Your UK mobile number and email address
  • Business sort code and account number
  1. Create your request, and once completed generate a PDF form. 
  2. Download the completed PDF to your device and print it out.
  3. Collect all the required signatures and post the form to the address provided.
Mandate Variation RequestMandate Variation Request
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