Help & Support
- Login to Commercial Banking Online and select Administration.
- Find the user you want to edit. Click the arrow next to the user in the Actions column and select Edit user.
- Select Assign user roles from the progress bar. Make sure Payments and cash management and a role name are both selected. Then select Standing orders and Direct Debits and choose which permission to add: View Standing orders or Cancel Standing orders. When you're done, click Save and continue.
We'll send the user an email to let them know their permissions have been changed.
My business turnover is under £25M
Call us on 0345 300 0268.
You'll need a PhoneBank for Business password to increase the frequency or change the amount.
We're open Mon-Fri 7am-8pm, Sat 9am-2pm.
If you're outside the UK call +44 131 203 3140.
My business turnover is over £25M
Call us on 0345 835 7480.
We're open Mon - Fri 8am to 6pm, excluding bank holidays.
If you're outside the UK call + 44 131 203 3149.