Help & Support

Cancel a Direct Debit

Find out how to cancel a Direct Debit.


I’m registered for Business Internet Banking

To cancel a Direct Debit:

  1. Log in to Business Internet Banking.
  2. Select More Actions next to the account the Direct Debit is paid from.
  3. Choose Direct Debits and standing orders, then Manage Direct Debits.
  4. Find the Direct Debit you want to cancel.

You should also tell the company you're paying that you are cancelling the Direct Debit.

I’m registered for Commercial Banking Online

You can view and cancel Direct Debits if you have a role with the right permissions. Your administrator can assign a Direct Debit role for you.

To cancel a Direct Debit:

  1. Login to Commercial Banking Online
  2. Go to Manage payments and select Direct Debits.
  3. Enter the details for the account and select Search.
  4. Select the Direct Debit you want to cancel.
  5. Click Cancel Direct Debit.
  6. Follow the steps on screen to complete a security check.

You'll find step-by-step help in the Support Centre. To get there, select the question mark at the top of any page in Commercial Banking Online.    

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