Support Through Financial Difficulty

Bank of Scotland is committed to helping customers find a way forward if they are experiencing financial difficulty.

We want your business to be successful. However, there may be times throughout your business lifecycle when you need extra support. Our approach is to work with you and your business to ensure long term success.

We encourage you to contact us as soon as possible if there’s a problem and we’ll deal with any financial difficulty sympathetically and positively.

We would normally regard a customer to be in financial difficulty when a business cannot meet or has difficulty paying off its financial obligations. This may occur due to a number of factors such as a decrease in turnover, or debtors not making timely payments making it difficult to pay creditors and other financial commitments.

We understand our customers may face a range of different problems but most of these will impact on revenue and short-term cash flow requirements. Confronting these obstacles at the first sign of difficulty can help to prevent them from becoming a major issue for your business.

  • We will do all that we can to help you overcome any difficulties and will work with you in reviewing your financial situation.

    We will:

    • Discuss any difficulties you are experiencing in meeting any financial obligations.
    • Work with you to assess your repayment capability taking into account what you owe other creditors and viewing your priority payments.
    • Develop a plan with you to help you move out of financial difficulty.

    If you wish to speak to someone, please call our business management team on 0345 300 0268 who are available from 8am to 8pm Monday to Friday and 9am to 2pm on Saturday (closed on all UK public holidays), or contact your named Relationship Manager

Improving Cash Flow

Steps that can be taken to provide short term relief during times of cash pressure.

Early Warning Signs

Early warning signs that your business may be experiencing financial difficulty and appropriate actions to take.

Directors' Responsibilities

A broad overview of Directors' roles and responsibilities where a company is in financial difficulty.


A general guide on the corporate and personal insolvency processes in Scotland, England and Wales.

  • Business Debtline

    The Business Debtline provides free, confidential and independent advice on how to deal with debt problems. The website has a number of self help factsheets and cash flow spreadsheets.

    Citizens Advice Bureau (CAB)

    The CAB provides free, confidential, impartial information and advice on a wide range of debt and benefits issues, face to face. Check your local phone book or Yellow Pages for the nearest Citizens Advice Bureau, or visit the Citizens Advice website for your area.

    Federation of Small Businesses (FSB)

    The FSB is non-profit making organisation promoting and protecting the interests of the self-employed and owners of small firms by offering access to services which help you protect your business, can save you money and those that can help you look to grow your business.

    Lending Standards Board

    The role of the Lending Standards Board is to monitor and enforce the Standards of Lending Practice and to ensure subscribers and their agents provide a fair deal to their personal and micro-enterprise borrowing customers.

    Money Advice Service

    The Money Advice Service has been set up by the government to provide free and impartial money advice in person, over the phone and online. They offer guides to help improve your finances along with tools and calculators to help you keep track and plan ahead.

    National Enterprise Network

    National Enterprise Network provides help and support for new, small and growing businesses in England, with a particular emphasis on start-ups and micro businesses.

    UK Finance

    The UK Finance is the leading trade association for the UK banking sector with their core priorities in helping customers both consumers and business, promoting growth and raising standards. Providing information on the current economy and providing a variety of training workshops and events.

    The Insolvency Service

    The Insolvency Service is the government online resource to provide guidance on personal and company insolvency.

    Emergency support plan

    Take 10 minutes to plan how your business can prepare for, respond to and recover from emergencies. The Business in the Community charity has produced a checklist to help businesses minimise disruption in the event of unforeseen circumstances, including flooding, cybercrime and terrorism. This plan provides a framework on how to manage these emergencies.

    While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Bank of Scotland for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.

Contact us

Please contact your named Relationship Manager or call our business management team on 0345 300 0268.

We are available from 8am to 8pm Monday to Friday and 9am to 2pm on Saturday.


A guide to financial viability, what it means and how it can be measured.

More about Viability

Budgeting Calculator

Use our handy Budgeting Tool to help you understand your personal income and spending as well as assist you in managing your finances.*

Lending Standards and support

Information on the lending codes and principles that we follow which ensure you're treated fairly.

Key Financial Ratios

Making sure you get a fair deal

We want to find a product that’s right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what’s expected of us, the lender, and you, the borrower.


* This budgeting tool is provided free to help you manage your personal finances and does not provide legal, tax or financial advice. We cannot guarantee the accuracy of any information generated by the tool and shall not be responsible or liable for your use of the tool or any information generated by it.