Changes to banking and shopping online

Make sure you are prepared

Industry wide changes will affect the way you bank and shop online. These changes will enhance the security of your online banking and payments to help reduce fraud online.

You will see these changes when:

  • You log on to your Business Internet Banking account
  • You set up and make payments to new beneficiaries
  • You perform certain actions within your Business Internet Banking account e.g. making a payment
  • You purchase something online

You will need two different ways to prove who you are:

  • Your User ID and Password
  • A trusted device and your card and card reader


You won’t be able to log in to your account, set up and make payments to new beneficiaries or shop online unless you are ready for this change

Get ready now

  • Soon you’ll need to use both a card and card reader to log on and make payments in Business Internet Banking. If you have never had a card and card reader you will be sent one in the post. If you have not received your card and card reader by March please call us on 0345 300 2924

    To order a card reader:

    Step 1: Log in to your Business Internet Banking

    Step 2: Click on “Admin” on the top right hand side

    Step 3: Click on “order additional card reader”

    Step 4: Follow the instructions on your screen


    To order an authentication card:

    Step 1: Log in to your Business Internet Banking account

    Step 2: Select ‘More Actions’

    Step 3: Then ‘Account Services’

    Step 4: Select ‘Request Replacement Card’


    If you don’t have a card and card reader you may not be able to login to Business Internet Banking or set up and make payments to new beneficiaries. 

    If you card reader isn’t working find out how to unlock it, or replace the batteries.

    image of card reader
  • Update your browser

    It is recommended that you always have the latest browser on your devices to increase your security online and help protect you from fraud.

    Updating your browser regularly means that when you access websites you’ll always be able to take advantage of:

    • Up-to-date browser security features – Stay safe online and have peace of mind that you’re being protected by the latest security features.
    • A better online experience – Websites will look better and perform faster, and you’ll be able to use the latest features and tools they have to offer.
    • Screen reader support – The latest browsers make it easier for newer screen readers to handle web technologies, such as JavaScript. If you have JavaScript turned off because it interferes with your screen reader, make sure your browser is up-to-date and try updating your screen reader or using another, such as the free tool NVDA

    Update your browser by clicking through on the links below and following the instructions.

    Safari (Apple devices only)
    Edge (Windows 10 only)
    Internet Explorer

    If you choose not to upgrade your browser, there will be parts of our sites that you won’t be able to use. For example, our Internet Banking service isn’t supported in Internet Explorer 6 and 7. You will also find it harder to use some calculators and tools.

    Trust your device

    If you regularly use the same computer, laptop, mobile, tablet or mobile to log on, then we may ask if you trust your device.

    If you trust your device it makes logging on faster, as next time you log on we’ll know it’s you and not someone else.

    You should only trust computers, laptops, tablets and mobile browsers that are privately used by you.

    You shouldn’t trust a device if you share it with someone you don’t know, or if you’re on a public network.

    If you’ve trusted your device, but have cleared your browser data, for example you’ve cleared your cookies, cache or browser history. Or, you’re using a new browser you will be prompted to trust your device again.

  • Each time you log on you are asked for three characters from your memorable information.

    If you haven’t set up your memorable information for Business Internet Banking you’ll be asked to do so when you next log on.

    Can’t remember what it is? Simply click ‘forgotten your logon details?’ on the Business Internet Banking log on page to reset.

    If you are already using your memorable information to log on there is nothing more you need to do.

    Remember, never share full memorable information online or over the phone.

  • There'll be times when we'll need to get in touch to check it's you buying something online. We'll do this by sending you a text message to your mobile phone number.

    To see all the phone numbers we hold please follow these steps:

    Step 1: Check your numbers by logging into the 'Your Details' section in Business Internet Banking
    Step 2: Click on 'Admin' on the top right hand side
    Step 3: Click on 'view or update your details'
    Step 4: Follow the instructions on your screen

    If you have both a personal and business account we'll use the same number for both. So it's important that the number you give can be used when buying something online with your personal and business accounts.

    To make sure we have the right mobile number for you simply fill in, print and send us the form.

    Update my details