Coronavirus – Support for your business

As the impact of coronavirus (COVID-19) is felt across the UK, you may have concerns about how it could affect your business.

We’ve put in place some additional support and information to help.

Government-backed lending schemes

Find out moreabout Government lending schemes

Financial support for businesses

Find out more

Accessing your accounts

Find out more

More help & support

Find out more

Impacts on our services

Find out how banking services are currently affected by COVID-19. Thank you for your patience while we manage this unprecedented demand.

Service Status

Government-backed lending schemes

There are government backed lending schemes available to those businesses impacted by COVID-19. Bounce Back Loan Scheme (BBLS), Coronavirus Business Interruption Loan Scheme (CBILS) and Coronavirus Large Business Interruption Loan Scheme (CLBILS). 

(Please note: CLBILS is not available to those customers who do not have a relationship manager)

In order to direct you to the appropriate scheme for your business, please select the relevant option below:  

Businesses without a Relationship Manager

Find out moreabout government lending schemes

Businesses with a Relationship Manager

Find out moreabout government lending schemes

Financial support for your business

We have designed a £2 billion support package to help your business over the coming weeks and months.

For more information on the Bounce Back Loan Scheme (BBLS) or Coronavirus Business Interruption Loan Scheme please visit our Government-backed lending schemes pages.

Loan capital repayment holidays

We’re offering Capital Repayment Holidays on existing loans, subject to credit assessment. 

 

Capital repayments will be stopped for a period of up to 6 months. 

 

You will still need to pay the interest on your loan during this period. 

 

At the end of the Capital Repayment Holiday your loan term will be increased by the same period.

 

Please note, this will increase the overall cost of your loan as you will pay more interest over a longer term

 

£0-£3m annual turnover: Call 0345 072 5555 (we’re available from 9am to 5pm Monday to Friday)

£3m-£100m annual turnover: Please contact your Relationship Manager.

Asset Finance Payment holidays

Asset Finance Payment holidays of up to 3 months for existing facilities.

 

For existing clients with Hire Purchase and Leasing facilities we are offering payment holidays of up to 3 months.

 

Please visit our Asset Finance page for more information on how to apply.

No arrangement fees

No arrangement fees for new overdrafts or overdraft limit increases.

 

£0-£3m annual turnover: please visit our Overdraft page for more information on how to apply.

 

£3m-£100m annual turnover: please contact your Relationship Manager.

 

No arrangement fees for increased Invoice Finance facilities

 

For existing clients who have requests for increased facilities, please contact your Client Manager in the first instance who will be able to support.

Coronavirus support guides

From planning ahead and maintaining your workforce’s mental wellbeing to an overview of available government support.

Read our guides

The COVID-19 Webcast Series

Our webcast series covers a range of topics including; managing fraud risks, mental health, optimising working capital and risk management.

Watch now

Customer stories

Discover the fantastic resilience and courage shown by businesses across the UK who have adapted their business in response to coronavirus.

Read more

Accessing your accounts

There are a number of ways you can stay in control of your business finances remotely.

Internet Banking

Business Internet Banking gives you access to your accounts using a desktop, laptop or mobile device. 

You can:

  • Pay people and companies
  • View statements and download PDF copies
  • Transfer money
  • Manage regular payments
  • Manage who can access your account
Log into business internet banking

Mobile Banking

Once you have registered for Online for Business, download our mobile banking app from an app store.

You can:

  • Check your balance
  • Pay in cheques (£999 per cheque, £2000 daily limit)
  • Make payments to existing beneficiaries
  • View and cancel regular payments
Find out more

Telephone self-service

Our automated service lets you take care of your day-to-day banking at a time and place that suits you.

You can:

  • Check balance and recent transactions
  • Transfer money
  • Change standing orders
  • Order statements
  • Pay bills
Find out more

More help & support

Ask us a question

Search our support assistant for answers to common queries.

Ask a question

ANY PROPERTY GIVEN AS SECURITY, WHICH MAY INCLUDE YOUR HOME, MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE OR OTHER DEBTS SECURED ON IT.

All lending is subject to a satisfactory credit assessment and we will need your permission to carry out a credit check on you and your business. You should not apply for an amount that you cannot comfortably afford to repay now and in the future to avoid the possibility of legal action.  

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk