Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of calls from customers than normal. So that our colleagues can help customers most in need, some Telephone Banking services are temporarily unavailable. Find out more.

Coronavirus: Service Status

Internet Banking

This service is working normally.

There's no work planned

Find out more and how to register

Mobile App

This service is working normally.

There's no work planned.

Branch Network

All branches are now open 10am – 2pm, Monday to Friday

Find out more

Some branches are temporarily closed.

Find out more


Telephone Banking

From Monday 30th March Telephone Banking opening times will be:

                Mon-Fri - 8am to 5pm

                Saturday-  9am to 2pm

                Sunday – closed

Telephone Banking self service is available 24 hours a day, 7 days a week.  Find out what you can do

So that our colleagues can help our customers most in need, these services are temporarily unavailable via Telephone Banking.  Self-service is not impacted.

Service type

Service type

Balance and transaction enquiries

Large cash withdrawal or change orders – branch collection 

Service type

Requesting a Certificate of interest

Requesting copy invoices

Service type

Requesting copy or duplicate statements

Deposit (cash and cheques) queries

Service type

Requesting copy vouchers

Duplicate profiles removal

Service type

Advice on our Products

Secondary account opening

Service type

Support with SMS text alert setup

Status enquiries

Service type

Queries re Travel Money

Interest queries

Service type

Requesting Cheque or credit books

Online registration queries

Service type

Debit card ordering

Occasionally we may need to carry out essential maintenance, resulting in some interruption to service. We don’t charge you for the Mobile Banking app but any applicable account transaction charges will still apply.

You should also check with your mobile operator as they may charge you for certain services such as downloading or using the app. You will need a smartphone running iOS or Android. The app is not compatible with some older versions of the operating systems – check the Apple App Store or Google Play for more details. Business Internet Banking registration required. Services may be affected by phone signal and functionality. Use of Mobile Banking is subject to our Business Internet Banking Terms and Conditions.