Close an account
You can ask us to close an account by completing the Account Closure form.
You can credit any closing balance to a new or existing bank account.
To get you to the right form we just need a bit of information from you.
Frequently asked questions
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Your form needs to be signed in line with your mandate before we can close your account. If you need to update your mandate, visit change who can access your accounts.
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Yes, you can download, print and return the form to us by post. You can find the address on Section 5 of the form.
Before you send us your form, make sure you have filled it in correctly and it has been signed in line with your mandate.
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Emailing your completed form is the fastest way to close your account.
You can find the email address to use at the bottom of Section 5 of the form.
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There are a few reasons we might not have been able to close your account:
- The signatures on the form didn’t match what’s on your mandate. If you need to update your mandate, visit change who can access your accounts.
- You still have money in your account and haven’t told us where to send it. You’ll need to move your money to another account before we can close it.
- Your account is overdrawn. You’ll need to bring your account back in credit before we can close it.
- There are products, lending or security linked to your account. You’ll need to close, settle or discharge these services before we can close your account. If you have a loan, you can open a separate loan servicing account by contacting your Business Manager or Relationship Team.
If you still can’t close your account, contact your Business Manager or Relationship team.
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Products, lending and security are services offered by the Bank. Some of the most common examples are shown below:
Account products – Currency Accounts, Savings or Deposit Accounts
Lending products – Overdraft, Credit/Charge cards or Loans (including BBLS or any government backed lending)
Security – Legal Charge, Guarantees or Debentures -
You’ll need to speak to your new bank. They should be able to arrange a switch from your current bank account, which will move over any Direct Debits or standing orders you have on your Bank of Scotland account.
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You can use our text or email service to get notified when we’ve received your completed form, and when we’ve closed your account.
You can sign up for the text or email service in Section 3 of the Account Closure form.
You will get a closing statement by post when the account has been closed.
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You’ll need to contact your Relationship Team or Business Manager. The Account Closures form only lets you close up to 20 accounts for a single legal entity.
Still need help?
To get you to the right place, we just need to check a few details with you.