Help & Support

Find out what we’ve been doing to improve your online banking experience.

Recent updates

Search transactions in the Business Mobile Banking app

January 2024

You can now search for transactions in the business banking app. 

This allows you to find transactions that are up to 7 years old.

To do this:

  1. Select the account with the transactions you are looking for. 
  2. Select the transaction search bar below the account balance.
  3. Search by names of transactions, amounts or within specific date ranges.

Change your business address in Business Internet Banking

November 2023

You can now update your business addresses in Business Internet Banking. You need to be a Full access user to do this.

You can make changes to your Business, Registered, Mailing (this is where we send your statements too) and Personal addresses.

To make changes, go to ‘Admin’ and select ‘Your addresses’, you’ll find this in the ‘Your Business Detail’ column. You’ll need your card and reader ready. Once done, we’ll give you a reference number in case you have any questions.

Allow up to seven working days for the change to be made.  Find more information on how to change your address.​

View your upcoming payments

April 2023

You can now see your upcoming payments in Business Internet Banking. This includes Direct Debits, standing orders and future-dated payments for the next 31 days.

We’ve designed this new feature to help you plan and budget for the month ahead.

How to find it

You’ll find it on the statement page in Business Internet Banking.

Online banking - Upcoming payments screen. A drop down menu showing a list of payments due before a date in August. The estimated number of payments in the next 31 days and the total value of the payments. This image also shows the payment timeline which includes, Direct debits, Standing orders and future-dated payments.
New payments. We'll move these into the timeline above when we see that two payments have left your account. This image shows two new payments to British Gas and Lloyds Insurance. Below the new payments section is a section with the heading Irregular payments, these payments don't leave your account on a set date. This section shows an irregular payment to Hiscox with a previous payments amount of £34.99


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