New Scam Code
When you use your business bank account you need to stay safe and secure. This new code will help to protect your business from scams and give you the chance of a fraud refund.
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Before you make a payment from your business account, you need to double-check all the details to make sure:
- You pay the right person or company.
- That the goods or services you want are genuine.
- Any investments are with a genuine company.
Don't just rely on an email, text message or a caller ringing to give you the correct name, account number and sort code.
To double-check, call back on a number you trust, not one from a message or a call.
By doing this, you’ll help to protect your business from scams, and your right to a refund.
Use your own payment measures
If you run a small firm or a charity, then you should have measures in place for how to approve a payment.
Use these at all times as they can help you to avoid a scam.
If you don’t use them and lose money to a scam, your business may not get a refund.
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If you follow the code, it not only helps your business to stay safe from scams but it gives your business the chance of a refund.
We look at all cases of fraud to make sure a payment was made fairly and with care. We can then decide on a refund for any money your business may have lost.
We won’t give a refund if your business does something dishonest or careless that helps a scam to take place.
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We’ll never ask you to...
Check your knowledge on how you should act in the following scenarios.
Bank of Scotland will never ask you to:
- Share account details like user ID, password and memorable information.
- Tell us the security number for Telephone Banking.
- Tell us the PIN code or expiry date of your business bank card.
- Move money to another account