Scam Calls
Fraudsters can try to scam any business with a simple phone call. This guide can help to protect your firm from scam calls.
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- Double-check changes – If a supplier or client changes their payment account details, you need to double-check. Call them back on a number you trust, not one from a call. Ask them to confirm the name, account number and sort code.
- Take your time – If a caller tries to hurry you into making a quick decision, it’s a sign of a scam. Don’t rush. A genuine caller won’t mind if you take your time. Fraudsters may ask you to 'keep it quiet' and not tell anyone about the call. Never trust anyone who asks you to do this.
- Download with care – Unless you called for help, never download anything to a work device. Fraudsters use this trick to try to take control of a device to steal details and money.
- Keep your code private – Scam calls can ask for card reader codes. Never give these to a caller, no matter what they tell you. A RESPOND code gives your OK for money to leave your business account.
- Login safely – Unless you called for help, don’t login to your computer or Internet Banking for a phone call. And never tell a random caller, unless you called for help, what’s on your computer screen.
- Confirm a change of details – If a supplier or client calls to change payment details, always call them back to double check. Use a number you trust, not a new number or one the caller gave you.
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Bank of Scotland will never ask you to:
- Share account details like user ID, password and memorable information.
- Tell us the security number for Telephone Banking.
- Tell us the PIN code or expiry date of your business bank card.
- Move money to another account.