• Amend signatory access to your account

    You can complete our online Mandate Variation form to request various changes including who can operate your accounts, what they can do and amend their Online for Business access.

    Here are some of the changes you can make

    • Update your mailing address - Change the address where all correspondence relating to your account is sent.
    • Change your signing instructions - Tell us how many signatories are needed for payment tasks such as cheque authorisation and in-branch payments as well as updating how many signatories are needed to authorise non-payment activities such as account changes.
    • Add or remove individuals and signatories - Add individuals to your bank mandate as either Full Power signatory(s), Limited Power signatory(s) or as non-signatory(s). You can also remove signatories and non-signatories from your bank mandate. If you are registered for Internet Banking follow the steps below.
    • Amend existing users Online for Business access - Change their access levels and/or status to define what accounts they have access to. You can also de-register and remove users form Online for Business.

    Registered for Internet Banking – You can now create and submit your request in Internet Banking.

    Simply log in below, select the ‘admin’ tab, under ‘user access settings’ choose ‘manage access to account’ and select the changes you wish to make.

    Before you start…

    You’ll need the full name, UK mobile number and email address of the new person.

    You’ll need at least one of these:

    • A one-time code we will send to your mobile
    • An image or scan clearly showing both your signature and a reference we’ll provide.

    Login

    Not registered for Internet Banking

    Before you start....

    You'll need the following details:

    • Your mobile number and email address 
    • Business sort code and account number
    • Personal details for any new people you are adding (including full names, dates of birth, 3-year personal address history)

    Mandate Variation Form

    Please note: this form will be blocked on a mobile phone to ensure our customers can clearly read all the information. You can use a laptop, desktop or tablet with an up to date browser.

    Complete your request in 3 easy steps

    Step 1 - Create a request

    Create your request and once completed you will be able to generate a PDF form.

    Step 2 - Download & print

    Download the completed PDF to your device and print it out.

    Step 3 - Get signatures & post

    Collect all the required signatures and post the request using the address provided on the form.

    • Unable to collect all the signatures?

      If you’re unable to collect the two full power signatures required to authorise your Mandate Variation request you will need to complete a Board Resolution.

      For Companies and Limited Liability Partnership’s complete the following steps, using the relevant template below:

      1. Download the relevant PDF template below

      2. Copy the PDF contents into a word processing document

      3. Complete the Board Resolution using the guidance provided in the PDF

      4. Collect the required signatures

      5. Post the completed form to your named Relationship Manager.

      Companies template - For Public Limited Companies and Private Limited Companies

      Limited Liability Partnership’s template - For Limited Liability Partnerships and Limited Partnerships.

      For unincorporated associations (E.g. Clubs, Charities and Societies) please contact your named Relationship Manager.

      • It's easier to complete the form using a PC or laptop.
      • Before you start the form, make sure you have all the information required, as the form cannot be saved.
      • To help keep your details safe, we'll clear any unsaved details if you're away after 30 minutes or more, and you'll need to start again.