Get a paper statement

There are a couple of ways you can order a paper statement by post. Or you can print a statement yourself.

Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

Log in to Business Internet Banking

Chat in the app

To order a paper statement, message us in the app.

  1. In the app, go to ‘Support’ and then ‘Message us’. 
  2. Ask the assistant to 'Order a statement by post'.
  3. You’ll receive your statement within 10 working days. 
More on the app

Chat in the app

To order a paper statement, message us in the app.

  1. In the app, go to ‘Support’ and then ‘Message us’. 
  2. Ask the assistant to 'Order a statement by post'.
  3. You’ll receive your statement within 10 working days. 

Not registered for the app?

Not registered for the app?

Get started

Business Internet Banking

From August 2026, we're refreshing Business Internet Banking with new branding, an updated design and improved navigation. Over the next few weeks, you may see either the current layout or the new experience.

The guidance below will help you with both versions.

Log in to Business Internet Banking

Business Internet Banking guidance

To order a paper statement using Business Internet Banking, you'll need to log in. Log in to Business Internet Banking

 

If you see the new look, use these steps

It’s quickest to print a statement yourself.

  1. Select ‘Transactions’ underneath the account you want to view.
  2. In ‘Statement options’, select ‘Monthly PDFs’.
  3. From here you can download and print the statement you need.
  4. Or use ‘Search your statement’ to show only certain transactions. Then select ‘Statement options’ and ‘Print current view’.

To order a paper statement:

  1. Select 'Transactions’ underneath the account you want to view.
  2. Go to 'statement options’ and select ‘Order a paper statement’. 

You’ll receive your statement within 10 working days. 

 

If you don’t see the new look, use these steps

It’s quickest to print a statement yourself. In ‘Statement options’, select ‘Monthly PDFs’. From here you can download and print the statement you need.

Use ‘Search your statement’ to show only certain transactions. Then select ‘Statement options’, then ‘Print current view’.

To order a paper statement:

  1. Select ‘View statement’ next to your account.
  2. Go to ‘Statement options’ and select ‘Order a paper statement’. 

You’ll receive your statement within 10 working days.

Business Internet Banking guidance

To order a paper statement using Business Internet Banking, you'll need to log in.  Log in to Business Internet Banking

If you see the new look, use these steps.

It’s quickest to print a statement yourself.

  1. Select ‘Transactions’ underneath the account you want to view.
  2. In ‘Statement options’, select ‘Monthly PDFs’.
  3. From here you can download and print the statement you need.
  4. Or use ‘Search your statement’ to show only certain transactions. Then select ‘Statement options’ and ‘Print current view’.

To order a paper statement:

  1. Select 'Transactions’ underneath the account you want to view.
  2. Go to 'statement options’ and select ‘Order a paper statement’. 

You’ll receive your statement within 10 working days. 

If you don't see the new look, use these steps.

It’s quickest to print a statement yourself. In ‘Statement options’, select ‘Monthly PDFs’. From here you can download and print the statement you need.

Use ‘Search your statement’ to show only certain transactions. Then select ‘Statement options’, then ‘Print current view’.

To order a paper statement:

  1. Select ‘View statement’ next to your account.
  2. Go to ‘Statement options’ and select ‘Order a paper statement’. 

You’ll receive your statement within 10 working days.

Frequently asked questions

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