Change who can access your accounts

You can update who has access to your accounts quickly and easily in Business Internet Banking and the app.

One Full Access User can start the process. If additional people are required to approve your request, they can do this by email, and do not need to be online banking users.

Business Internet Banking

Business Internet Banking

  1. Log in to Business Internet Banking.
  2. Select ‘Admin’ then ‘Your business’ tab.
  3. In ‘Manage your people and controls’, select ‘Add Signatory’ or 'Manage' in the 'People in your business' section.
Log in to Business Internet Banking

It's easy in the app

It's easy in the app

  1. Select the profile and settings icon in the top-right corner.
  2. In the 'Business Profile' tab, select 'Manage'.
  3. Under the 'People in your business and signing rules' tab, select 'Manage your people and controls' to get started.
More on the app

It's easy in the app

  1. Select the profile and settings icon in the top-right corner.
  2. In the 'Business Profile' tab, select 'Manage'.
  3. Under the 'People in your business and signing rules' tab, select 'Manage your people and controls' to get started.

Not registered for the app?

Not registered for the app?

Get started

Business Internet Banking

  1. Log in to Business Internet Banking.
  2. Select ‘Admin’ then ‘Your business’ tab.
  3. In ‘Manage your people and controls’, select ‘Add Signatory’ or 'Manage' in the 'People in your business' section.
Log in to Business Internet Banking

What you can do online

Full Access Users can:

  • See all your full and limited power signatories
  • See everyone with Business Internet Banking access
  • Add or remove signatories from your account
  • Add or remove access to Business Internet Banking
  • Change someone’s access to the account or Business Internet Banking
  • Change signing rules for approving payments, cheques, and other tasks.

What you can do online

Full Access Users can:

  • See all your full and limited power signatories
  • See everyone with Business Internet Banking access
  • Add or remove signatories from your account
  • Add or remove access to Business Internet Banking
  • Change someone’s access to the account or Business Internet Banking
  • Change signing rules for approving payments, cheques, and other tasks.
Plant illustration

Tell us what you'd like to do

We'll ask a few questions and show you the best way to complete your request.

Help me choose

 

 

Register for Business Internet Banking

Select start registration to begin.

Can't complete this online? Download and complete the Instruction to vary your authority 14080 (PDF, 564 KB) form and return all pages by email or post.


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

Use this form to change your mandate

Complete this form and return all pages by email or post:
Instruction to vary your authority 14080 (PDF, 564 KB).

Do you also need to change your personal details?

Change your personal details


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

Use this form to change your mandate

Complete this form and return all pages by email or post:
Instruction to vary your authority 14080 (PDF, 564 KB).


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

Use this form to change your mandate

Complete this form and return all pages by email or post:
Instruction to vary your authority 14080 (PDF, 564 KB).


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

To change a Delegate User's access to accounts

Complete this form and return all pages from email or post: form 12628 (PDF, 174KB).


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

To change complex approval rules (limits and panels)

Complete both forms and return all pages of both forms together by either email or post:


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

Use this form to change your mandate

Complete this form and return all pages by email or post:
Instruction to vary your authority 14080 (PDF, 564 KB).

If your approvers have left the business...

You need to complete a Board Resolution and return all pages by email or post.


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

Use this form to change your mandate

Complete this form and return all pages by email or post:
Instruction to vary your authority 14080 (PDF, 564 KB).


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

A Full Access User can usually do this in Business Internet Banking

To do this online, you need:

Your Approvers

  • An email address and a UK mobile number that can receive text messages.
     

For a person being added (if applicable)

  • A valid passport or UK driving licence 
  • An email address and a UK mobile number that can receive text messages.
     

Your organisation

  • Is not a Trust or Pension.

Complete your request online

Log in to Business Internet Banking

Complete your request online

Log in to Business Internet Banking

Use this form to change your mandate

Complete this form and return all pages by email or post:
Instruction to vary your authority 14080 (PDF, 564 KB).


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

If your approvers have left the business...

You need to complete a Board Resolution and return all pages by email or post.


To avoid delays, please complete the form on your computer before printing it.
If you fill it in by hand, please use a black pen only.

Reset

Frequently asked questions

  • Your mandate is the set of rules that tell the bank:

    • who is allowed to manage your account (your signatories) and
    • how decisions are approved (for example, whether one or two people need to sign).
    • Think of it as the “instructions” your organisation gives the bank on how your account should be run.

     

    A signatory is a person you’ve authorised to:

    • make payments, like signing cheques
    • approve transactions
    • manage your account on behalf of your organisation.

     

    Mandate variation means changing your existing account instructions.

    You might need to do this if you want to:

    • add a new full or limited power signatory 
    • add a person who is not a signatory (e.g. beneficial owner)
    • remove someone who has left your organisation
    • change how many people need to sign to approve  payments.

  • Full Access Users in Business Internet Banking can view all the full and limited power signatories on your account, as well as anyone with online banking access. 

    Someone who is not a signatory and does not have online banking access (such as a beneficial owner or trustee) will not be listed.

    1. Log in to Business Internet Banking
    2. Go to ‘Admin’ or ‘Manage your business’, or in the app select ‘Profile and Settings’.

      3. Then follow these steps:

    3. Under the ‘Your business’ tab, select ‘Manage your people and controls’ 
    4. The next screen will list all the signatories and their online banking user level. 

    If you see the message ‘You need full access to view this page’, it means you don’t have Full Access User permissions. 

  • Only a Full Access User can change another user’s online banking access, and any changes must be approved in line with your mandate. 

    To find out who in your business has Full Access User permissions:

    1. Log into Business Internet Banking and go to ‘Admin’, or in the app select ‘Profile and Settings’.
    2. Under the ‘Your business’ tab, select ‘Manage your people and controls’ 
    3. The next screen will list all the signatories and their online banking user level.
    4. To change an existing user’s permissions or access level, select 'Manage' next to their name and follow the on-screen instructions.

  • If there are no Full Access Users on the account and you need to amend the user level of an existing Business Internet Banking user, you’ll need to complete form 12628 (PDF, 174KB) and return it by post to the address shown on the form.

    To avoid delays, please complete the form on your computer before printing it. If you fill it in by hand, please use a black pen only. 

  • The quickest way to add a new person is in Business Internet Banking.  

    You’ll need: 

    • your mobile phone or card reader to approve the request
    • the new person's name, email address and UK mobile number
    • details of anyone else who needs to approve the request.
    Approvers are sent a link by email and a code by text message to their UK mobile phone, to approve the request. They don’t need access to Business Internet Banking.


    If the person you are adding or one of your approvers:

    • does not have an email address
    • does not have a UK mobile phone
    • or their phone cannot receive SMS text messages;

    Go to the ‘Tell us what you'd like to do’ section above, and we'll direct you to the best way to complete your request.

  • You can give people full or limited access to your business accounts.

    Currency cut-off times

    Full signatory

    Limited signatory

    Make payments

    Full signatory

    blue tick

    Limited signatory

    blue tick

    Talk to us about your business account

    Full signatory

    blue tick

    Limited signatory

    blue tick

    Access Business Internet Banking

    Full signatory

    blue tick

    Limited signatory

    blue tick

    Apply for products, such as a loan, overdraft or savings account

    Full signatory

    blue tick

    Limited signatory

    Authorise changes, such as updating your people or updating your business’ address

    Full signatory

    blue tick

    Limited signatory

    Find out more about user access levels.

  • A Full Access User can view all listed signatories by logging in to Business Internet Banking.

    1. From the account screen, select ‘Admin’, or in the app choose ‘Profile and Settings’.
    2. Under the ‘Your business’ tab, select ‘Manage your people and controls’. Here you can view both full and limited signatories.
    3. To view your account rules – including how to make changes or remove people – select the ‘Business signing rules’ tab. You can also see how many full signatories are required to approve access rights under ‘Other tasks’.

    If you see a message ‘You need full access to view this page’, you aren’t a Full Access User.

  • If signatories are no longer able to approve changes, please refer to our board resolution requirements.

  • Approvers are sent a link by email and a code by text message to their UK mobile phone, to approve the request. They don’t need access to Business internet Banking.

    If one of your approvers:

    • does not have an email address
    • does not have a UK mobile phone
    • or their phone cannot receive SMS text messages;

    Go to the ‘Tell us what you'd like to do’ section above, and we'll direct you to the best way to complete your request.

  • Full Access Users can manage who can make and approve payments within Business Internet Banking. Find out how to amend payment control.

  • You can tell us if you change the name of your organisation in writing.  Written confirmation should include:

    • Sort code and account number
    • Current business name and new business name
    • The effective date of the change
    • Confirmation of Companies House changes if you are a limited company
    • The current nature of your business and new nature of business.

    The request should be signed in accordance with your mandate. You can view who is on your mandate and business signing rules in online banking.

    Post your request to:

    Bank of Scotland
    Business Banking
    The Green Building
    Kirkstall Road
    Leeds LS78 1LB 

    If you aren’t registered for online banking and you are requesting other changes to your business at the same time, you’ll need to complete section 3.2 of form 14080 (PDF, 564 KB) and email or post it back to us.

    We will let you know when our records have been updated.

  • Find out how to change your business address or update your business contact details.

  • Go to the ‘Tell us what you'd like to do’ section above, and we'll direct you to the best way to complete your request.

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