Change who can access your accounts
Steps to take
We’ll guide you through it.
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- Go to ‘More’ then ‘Business Profile and Settings’.
- Select ‘User Management’ to get started.
Log in to Business Internet banking.
- Select ‘Admin’ then ‘Your business’ tab.
- In ‘Manage your people and controls’, select ‘Add Signatory’ or 'Manage' in the 'People in your business' section.
Frequently asked questions
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If you are unable to use Business Internet Banking, and you need to add or remove people from your business accounts, complete and email this form:
Instruction to vary your authority 14080 (PDF, 583 KB)
You should use this form if you:- are changing the signing rules on your accounts
- have complex signing rules for limits and panels
- are changing the name of the business or organisation.
If you’d like to set up panels or specific signing rules for either non-payment or payment instructions, please also complete the form below:
Instruction to set up complex signing rules 14113 (PDF, 275 KB)
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Before you add a new person in either Business Internet Banking or the app, you’ll need:
- your mobile phone or card reader
- the name, email and mobile number of the new user
- their role in the business
You might need to tell us the phone number and email address of an extra signatory. We'll ask them to approve this request based on your bank mandate instructions.
You can go back to the form later if you don’t have key information to hand before submitting.
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You can give people full or limited access to your business accounts
Full signatory
Limited signatory
Make payments
Full signatory
Limited signatory
Talk to us about your business account
Full signatory
Limited signatory
Access Business Internet Banking
Full signatory
Limited signatory
Apply for products, such as a loan, overdraft or savings account
Full signatory
Limited signatory
Authorise changes, such as updating your address
Full signatory
Limited signatory
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They tell us how many people are needed to approve changes to your business account.
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You may be in the situation where signatories on your account can no longer approve changes. For example, they may have left your business. In cases like this, please refer to board resolution information.
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All approvers should be able to review and approve changes online. They only need an email address and UK mobile number. If they’re having trouble reviewing the request, please get in touch. One of our team will be able to help.
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To change the name of your business, you’ll need to complete and email the form below:
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How can I find out who needs to approve? How can I find out who needs to approve? expandable section
You can view the people listed as signatories on your account in Business Internet Banking. Log in and select the ‘Admin’ hub tab.