Log in support
Having trouble logging on?
Here are some common questions and answers to help you log back into Business Internet Banking.
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Make sure you have your account details and card and reader with you.
- Go to Business Internet Banking login screen and select ‘Forgotten your login details?’ link.
- Follow the onscreen steps.
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Make sure you have your account details and card and reader with you.
- Go to Business Internet Banking login screen and select ‘Forgotten your login details’? Link.
- In the next screen, select the ‘Forgotten your User ID’ link.
- Follow the onscreen steps.
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If you have already set up access via our mobile app, you can view your debit card PIN in the app. If not, please call us and we'll order you a new PIN. Call us on 0345 300 0268, or (+44) 131 549 8724 from abroad. Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm. This excludes bank holidays.
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If you know your PIN, you can unlock it at any Lloyds or Bank of Scotland Cashpoint©.
- Insert your card.
- Enter the correct PIN and select ‘Unlock my PIN’ from the options on screen.
If you can’t remember your PIN, call us and we’ll order you a new PIN. Call us on 0345 300 0268, or (+44) 131 549 8724 from abroad. Lines are open Monday to Friday, 7am to 8pm, and Saturday 9am to 2pm. This excludes bank holidays.
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Call us on 0345 300 2924, or (+44) 131 339 8620 from abroad. Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm, excluding bank holidays.
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If you have a new PIN, it needs to be activated. That can be done at any Lloyds or Bank of Scotland Cashpoint©.
- Put your card in and enter your new PIN.
- Select ‘PIN services’, then ‘Unlock PIN’.
Your card and PIN will now be ready to use.
If you are using the same PIN as before you don’t need to activate your replacement authentication card, you can use it with the same PIN as before.
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Any other UK bank card reader should work with your card in the same way. The card reader holds no personal information about you, so if a colleague has one you should be able to use theirs. As long as you have your unique card and PIN, you will still be able to generate passcodes.
You can request to unlock your card reader.
- Go to the Business Internet Banking login page.
- Select ‘Having trouble with your card reader?’ link.
- Follow the steps and make a note of the reference number provided.
- Call the Business Internet Banking Helpdesk and once you’ve been verified the Helpdesk will unlock your card reader. Call us on 0345 300 2924, or (+44) 131 339 8620 from abroad. Lines are open Monday to Friday, 7am to 8pm, and Saturday, 9am to 2pm, excluding bank holidays.
You can order an additional card reader for Business Internet Banking. There may be a charge for this.
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- Log in to Business Internet Banking.
- Select ‘More actions’.
- Select ‘Account services’, then ‘Request replacement card’.
There may be a charge for this.
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Yes, your memorable information can be updated within Business Internet Banking.
- Log on then click on 'Settings' in the top right-hand corner of your homepage.
- Next click on 'Change memorable information and follow the onscreen steps.
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Until you've trusted the browser on your chosen device, you'll need to use your card and reader as an additional security step.
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You may be asked to trust your device again if something has changed such as:
- you have cleared your cookies
- you are using private browsing
- we see unusual logon activity on your account
- other people have used the same device to login to their Business Internet Banking account.
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We will invite you to trust your device when we identify a regular pattern of use and that your device is safe, such as free from malware. To stand the best chance of being able to trust your device it’s best to not clear your cookies and not use any private browsing settings.
There is no other way to register your device as trusted.
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We want to give you the best chance to trust your device, so we’ll ask you a few times. However, if you continue not to trust your device, we’ll not show you the message for a while.
We recognise that circumstances change. So, you may be prompted again to trust your device in the future, or if using another device.